OneMain Financial reviews

Run the other way! Their interdepartmental communication is the worst I have ever experience in my professional career. I was sent home on my first day of work, MY START DATE, due to their negligence in their onboarding process. They had not conducted my background check in the two weeks they had after I accepted my offer up until my start date. Needless to say, I was sent home after being there almost 2 hours until my clueless Branch Manager could get in contact with my recruiter, who was in another region of the States. Their excuse was that they “have a lot of new hires in HR and they somehow overlooked my new hire prerequisites.” My start date was pushed back as they “expedited” my background/criminal/employment checks. I was told I was never cleared to start prior to my showing up on day one. The next issue was that it normally takes their IT department 2 weeks to get all “new users” in the system with employee ID numbers, etc. I was asked to return 5 days after and was a sitting duck doing absolutely nothing my first 3 days. I was asked to not really ask questions because that would slow down the other Consumer Loan Specialists and just observe. Once I was able to sign in and gain access to their 6 week online self-paced training modules I was yet again slowed down because the Manager didn’t have the time to meet me to do our end of week debriefs in a timely manner. I felt like I was being pushed to the back burner because the entire team was totally stressed out due to excessive delinquent accounts and the Manager consistently demanding that she needs XYZ number of loans before the end of day. The seasoned Loan officers were expected to bring in roughly $220,000 in new loans a month to get any incentive. They expect their Loan officers to perform at 150% to goal for the month. What is very discouraging to the seasoned Loan officers, from what they told me, is that they don’t get any incentive if the branch as a whole doesn’t meet the delinquent accounts quota. For example, a $2,000 incentive was reduced to $200 for not meeting the DQ requirements for maximum incentive. The whole company is a joke and their leadership (Managers, District managers and HR) do not communicate well. And lastly, their lending practices are shady. The Loan officers are trained to quote customers and persuade them to accept a secured loan, title loan, over an unsecured loan. It’s just bad business. If a customer has a loan at XYZ bank, the loan officer will see it on their credit report. A customer may only need a $3,000 loan but they will quote them a $20,000 loan and try to payoff their existing auto loan at XYZ bank and put a lien against their title. It’s just unethical and I personally would NEVER get a loan from OneMain Financial. They really pry on financially uneducated consumers and try to make a gain on it. Would not refer anyone I loved to this company for a penny….or a job.

Management is the biggest con here, now I’m sure this is a case by case depending on what branch you end up working in, but atleast with me my manager would expect too much from someone who was new, I caught covid my first week working there so I fell behind on things when I got back we were extremely short staffed. Manager often times would not let me study for my insurance exam saying there was work that needed to be done even though they pride themselves on giving you a good amount of time each day to do this. Instead I was told to maybe study at home unpaid. I won’t lie I sometimes asked a lot of questions but that is mainly because I was still new and wanted to make sure I wasn’t messing anything up or creating a negative client experience. Sometimes when asking a question my manager would make me feel stupid that I asked that as if I should have already knew everything in the books being there under 3 months. Management would also expect too much from you telling me I had a full months goal after I was sick from covid and out of the office for over two weeks, I was then also penalized for not meeting the unrealistic goal. Another big issue I had was when said management would “underwrite” my loan by telling me there was a missing item and to call the customer. Okay that’s fine, but when I get the said document back the manager would then tell me there was something else missing. It would have been much more efficient and convenient for everyone involved to have just complied a list of missing items rather then pause when one thing is missing then go back and fourth. This happened time and time again and often I was the one who was blamed for the loan taking long to close. My manager also would talk behind other employees backs sometimes granted it was never anything too bad or something I would classify as bullying, but as a manager you should be setting higher standards for your employees especially newer ones. Lastly almost everyone on my team was constantly stressed and has expressed some sort of frustration to my manager both new and senior staff. The job is very high stress. I would not recommend working at OneMain unless you maybe have a friend at a branch who can vouch for that manager.