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Open Solutions

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Open Solutions reviews

2.6

40% would recommend to a friend

(110 total reviews)
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Jeffery W. Yabuki

65% approve of CEO

31% positive business outlook

Open Solutions has an employee rating of 2.6 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Open Solutions employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

110 reviews
5.0
Jan 18, 2012

Good, honest, reliable company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Product set is fantastic Company executes according to the strategy CEO stands for the clients and advocates for them

Cons

Some areas of the company are not properly resourced and resolution to some issues may get delayed.

4.0
Dec 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Great tools - intranet, CRM, Client Portal, etc is better than other companies I've worked for Excellent Communications - CEO puts out a quarterly video; EVP of my business unit has quarterly calls; VP of my business unit has weekly 1:1's and monthly team meetings. Comp plan and benefits are satisfactory Company has moved to virtual office concept which is great - no commuting for many. Internal processes within and between departments are working much better than they used to work. Much of the old (2005 - 2008) organization has been streamlined and it's helping our efficiency and effectiveness (which makes us get our work done and improves customer interaction since they're happier). Expenses are paid on time, bimonthly and with minimum hassel.

Cons

IT support for remote employees isn't efficient...when a laptop has a problem you have to send it to corporate to get fixed which impacts your personal productivity. Since we're all measured on our contribution and customers and other employees rely on our contribution, this is a real issue. I would like to see Open adopt a remote support package similar to what Dell offers where a service tech comes to your home or hotel and replaces a bad component. Sounds expensive but Dell does this pretty cheap and I'm sure HP could do the same.. Home office expenses (not including mobile phone) are only reimbursed for a total of $50/mo - so if you have to pay for internet access and office supplies and the total is $100 - you're only getting $50 reimbursement.

Viewing 64 - 66 of 110 Reviews

Glassdoor has 116 Open Solutions reviews submitted anonymously by Open Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Open Solutions is right for you.