Is Optum a good company to work for?

Optum has an overall rating of 3.4 out of 5, based on over 17,083 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Optum to a friend and 46% have a positive outlook for the business. The best reviews about Optum have been left by employees working as Intern , Senior Data Engineer and TDP Associate .

Does Optum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optum employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Optum. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Optum?

55% of Optum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optum 3.6 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1141) , Senior Software Engineer (719) , Customer Service Representative (341) , Associate Software Engineer (339) , Nurse Practitioner (188) , Director (184) , Business Analyst (182) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (128) , Medical Coder (127) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (112)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1927 reviews)); "Benefits are good and comparable to a good employer" ((in 855 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 683 reviews)); "Flexible work from home" ((in 606 reviews)); "Good culture and policies" ((in 581 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 625 reviews)); "Frequent Restructuring and layoffs" ((in 308 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 138 reviews)); "Poor communication both internally and externally" ((in 88 reviews)); "Corporate bullying" ((in 21 reviews))

What are employees saying about Optum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optum layoffs and their outlook for job security at Optum in 2026.

What are the top reviewed Optum locations?

Minneapolis , Eden Prairie , New York , Boston , Atlanta , Los Angeles , Tampa , Phoenix , Minnetonka , Nashville , Dallas , Washington , Las Vegas , Chicago , Houston , Denver , Raleigh , Columbia , Seattle , Basking Ridge , San Juan , San Diego , Irvine , Hartford , Austin , San Antonio , Franklin , Schaumburg , Charlotte , Orlando

Optum reviews

3.4

55% would recommend to a friend

(15,605 total reviews)

Patrick Conway

47% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Optum has an employee rating of 3.4 out of 5 stars, based on 15,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews

2.0

Jan 15, 2024

Disappointed in Leadership

Sr. sales manager

Recommend

CEO approval

Business Outlook

Pros

Strong benefit package 4 weeks PTO, builds to 5 at 5 yr mark Telecommuter position Brand recognition, stability

Cons

Supervisors do not get monthly commissions for performance of team. Company does not share the wealth with annual bonus structure or salary increases to match performance. Technology below par for time management and tracking, workforce management, coaching notes, and reporting, causing more work than necessary by Supervisors for administrative functions. Burn out. Career path limited.

Optum Response

2y

Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our processes and make any necessary adjustments for improvement.

2.0

Jan 10, 2024

Not exactly who they pretend to be

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

The pay is good and you can work from home

Cons

Benefits are sub-par They way they treat the employees is less than desirable

Optum Response

2y

Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are committed to creating an inclusive culture where all employees are treated with respect. Your comments will help us to assess our processes and make any necessary adjustments for improvement.

1.0

Jan 6, 2024

You are replaceable

Nurse

Recommend

CEO approval

Business Outlook

Pros

They added 1 floating holiday Remote work They pay for internet for work use

Cons

I don’t feel valued as an employee Praise is based on your connection to leadership not how hard you work Leadership takes a laissez-faire role and allow people to complete tasks that are easiest—leaving the rest to overworked co-workers Raises and bonuses do not keep up with inflation or cost of living unless you are high up in leadership No job security. They will do mass layoffs to create a new leadership role.

Optum Response

2y

Thank you for your feedback. I'm sorry to hear about your experience. Please know that we value our employees and are committed to supporting them both personally and professionally. Your comments will help us to assess our processes and make any necessary adjustments for improvement.

Viewing 418 - 420 of 15,605 Reviews

Jobs at Optum

Provider Relations Advocate - Remote within Philadelphia Metro Area

Document and Vendor Management Specialist

Customer Service Representative

Collections Representative - Dignity Health - Remote in San Juan, PR

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Optum

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Disappointed in Leadership

Not exactly who they pretend to be

You are replaceable

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