Optum reviews

3.4

56% would recommend to a friend

(15,516 total reviews)

Patrick Conway

46% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
3.0
Jan 12, 2021

Decent

Recommend
CEO approval
Business Outlook

Pros

Higher than average salary with generous bonus structure and benefits.

Cons

Insist (force) that Nurse Practitioners working with frail and sick nursing home patients to treat all members only in their facility even when hospital care is necessary based on best practice guidelines. Also, they continually coach their NPs to “convert” to hospice all patients that are high risk for hospitalizations. The primary purpose of the NP placed in LTC facilities in to increase the health insurance plans profits, primarily by (1) decreasing costly hospitalizations even while jeopardizing patients’ lives. 2) By coding the members for high risk diagnoses (even when not supported) which increases their revenue from CMS.

5.0
Jun 16, 2020

A great place to work

Recommend
CEO approval
Business Outlook

Pros

Optum is one of the main data analytics drivers within the UnitedHealth Group. If you have an interesting in data analysis/data science and interested in working with the latest in big data tools, then Optum is a great place to work. Although there are many groups working within Optum, they all are generally focused on improving member health outcomes and/or reducing fraud, waste and abuse in the health insurance/medical industry. So the work you do is valuable and a benefit to society. Management are quantitatively sophisticated, and very open to proposals and innovations from the lower ranks. If you have something that you believe will be more efficient, cost-effective and/or accurate than an existing tool, they will listen to you. And are often willing to give you the time needed to experiment with and learn new tools and methodologies. Optum, and UnitedHealth in general, has always been a leader in telecommuting. I believe nearly a quarter of their entire staff was working remotely even before the pandemic, so they have a sophisticated and well-developed system for remote work. My immediate team consisted of people in 3 different time zones within the US, and several people working locally at a European hub (but working remotely with the rest of the team in the US).

Cons

My experience at Optum was very positive. My experience may not be representative of everyone else in the company, but this is definitely a place I would work again.

1.0
Jan 28, 2020
Recommend
CEO approval
Business Outlook

Pros

If you're looking for a company that takes interest in it's employees, looks to foster growth and opportunities for staff, actually cares about employees then run from this place, run fast and run far. Optum360 is a horrible company with one focus and one focus only, metrics. Their turnover is high because no one cares and you'll often hear the words (well it's your job) muttered by leaders and inferred by Corp. Directors and AVP's. Other than remote work from home there are no pros to this company, executives boast about billion dollar earnings then send you a chocolate bar as a thanks. Company is a joke and led by the worst leaders I've worked for in 28 years in the workforce. *Many great front line leaders at the facility level but unfortunately most of them are looking or a way out of the company. Turnover is high and positions are often left unfilled for months to make sure they meet their numbers for the quarter or year.

Cons

* no development of employees, absolutely no interest by leadership to develop and grow staff. Lots of lip service but no actual actions. *AVP's and above are rude, unprofessional, and don't actually understand the basic definition of leadership or how to lead. *leadership has no concept on team building, hard to build a team when you speak to your staff once a month. Again see previous comments on leaders and their lack of actual leadership ability. * Executive teams love to boast about how well the company is doing yet the company provides garbage benefits, bonuses that never even reached 50% of what was discussed during interview, even for top performers. *If you want to feel appreciated or like you make a difference, do yourself a favor and go work for Starbucks or Target, their leadership actually has to attend a leadership course. These supposed leaders care about one thing and that's themselves and their career advancement.

Viewing 73 - 75 of 15,516 Reviews

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