Optum reviews

3.4

56% would recommend to a friend

(15,507 total reviews)

Patrick Conway

46% approve of CEO

47% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Apr 16, 2019

Abusive Work Culture

Recommend
CEO approval
Business Outlook

Pros

A paycheck and alot of hard working people on the front lines. It is unfortunate they are just numbers to leadership and the organization.

Cons

Low pay, benefits for medical are ridiculously expensive considering it is in healthcare industry. The people they have aligned to leadership for departments are based on popularity and desperation because they have no experience or background in the areas they are responsible for leading. They dont respect work life balance and will work you till your burned out and try to avoid approving your PTO. Its amazing what you get away with if your on the right side of favoritism. I worked in numerous departments in hopes of isolated experience but it is the same throughout. They look to ship all their jobs overseas as much as possible and it is always a secret as the training team gets prepared to bring on overseas staff. We are told not to say anything that after the training the staff in states will be let go.

1.0
Feb 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Salary was excellent. Benefits were okay; nothing outstanding. Some seriously good people.

Cons

Fear... constant fear. Matrixed. More like infinitely convoluted. Getting anything done requires getting 40 department involved - without ever telling you what department does what or whom to contact. Trickle down blame. Management overly concerned with how things look for "them". Restricted advancement. Unrealistic expectations of control over external forces; what an employee was able to control. Managers publicly verbally flogging employees during group meetings. Tossing folks under a bus was a common theme.

1.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay Work from home opportunities

Cons

This company is like a glutton at a cheap buffet and keeps on acquiring smaller healthcare companies, integrating them and stealing their tech, and then laying off loyal hard working employees. If your company ends up acquired by UHG/Optum, go ahead and start polishing your resume because there’s a huge chance you may not be around within the following year.

avatar
Optum Response
2y
Thank you for your feedback. I'm so sorry to hear about your experience. Please know that we are committed to creating job stability and growth opportunities for our employees. Your comments will help us to assess our actions so that we may continue to improve as an organization and better support our teams.
Viewing 25 - 27 of 15,507 Reviews

Glassdoor has 16,976 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.