PDS Health reviews

3.7

61% would recommend to a friend

(2,044 total reviews)
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Stephen Thorne

77% approve of CEO

67% positive business outlook

PDS Health has an employee rating of 3.7 out of 5 stars, based on 2,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PDS Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jun 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Independently owned/operated by CEO. Leading dental service organization with over 800 supported offices.

Cons

Benefits not to the standard of an organization of this size & revenue. Bonus program based on lofty imperatives outside of employees control. RE Department lacked career growth initiatives. No advanced notice and/or severance offered when position was terminated due to Covid-19.

2.0
Aug 12, 2019

Operations Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Thinking of, “Pros,” is really difficult, as there are very few. I enjoyed working and building relationships with my patients the most. Aside from that, the only other thing I can think of is that you’re left to work autonomously if you know what you’re doing, which is nice.

Cons

Uneducated, unqualified senior (regional) managers abound. You become a regional manager by being cronies with other regional managers and regional partners. It is a joke. They repeatedly hire married couples and frequently have one spouse actually directly manage the other. You can work your tail off, 65+ hours per week, and run a highly successful office, but if you don’t drink their Kool-Aid, you will never advance. In fact they will work to get you to quit. They offer ample training but it is taught by newbies to the dental industry so they have no idea what they’re talking about; they just read out of a book and pray you don’t ask any questions. They intentionally try to create divisive cultures — pitting front office against back office — and offer NOTHING in the way of help or support. Both regional managers I had told me about how they lie about where they are when they’re just hanging out at home and how once you reach, “their level,” it’s smooth sailing and very little daily work. Also, beware of the fact that at the end of the month, when it’s bonus time, you’ll get calls and texts from your RM, constantly, telling you to, “Adjust Up” several thousands of dollars so they can make their monthly bonuses. You should definitely wonder and question if that money belongs to the company or to the patients. And if it’s the latter, don’t do the adjustments...and then know you’ll be forced to quit or terminated at some point for not doing what your regional manager asked you to do.

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PDS Health Response
6y
We appreciate the account of your experience working at Pacific Dental Services®, and we want you to know that we’re doing everything we can to address the feedback from former team members like you. In recent months, we provided training for leadership throughout the company and addressed performance concerns where needed. We also renewed our commitment to a healthy work-life balance for all our valued team members, including those in leadership roles like yourself. In regards to the training programs we provide, Pacific Dental Services offers comprehensive resources designed and developed by leading subject matter experts in the dental industry. In fact, as part of our commitment to professional development, we offer continuing education courses in state of the art training facilities and simulation laboratories, as well as access to an expansive online network of training materials. As we continue to make Pacific Dental Services a healthier, happier place to work, we remain dedicated to the highest level of patient-centric care while also supporting our valued team members in their career growth.
1.0
Dec 21, 2018

Money Hungry

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits and that's pretty much about about it

Cons

Poor management, no 10 minute breaks, long hrs, will have you clock out for a 30 min lunch but still work through it,will not train, do not provide support for their employees

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PDS Health Response
7y
We truly appreciate hearing your experiences working with our organization, and we want you to know that we’re listening. In 2018, we pledged to make Pacific Dental Services® a healthier, happier place to work. We provided training for team members throughout the company, addressed performance concerns where needed, and implemented changes to ensure a compliant workplace for our valued team members. One of our core beliefs is that honesty, integrity, and character are vital aspects of business. Each one of us must take personal responsibility for maintaining an ethical workplace, and our organizations encourages team members to speak up should they observe what appears to be lapses in ethical behavior. We hope that during your employment at Pacific Dental Services®, your concerns were voiced to a People Services representative.
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