Where to begin?
Recent renovations of care center shrank our desk space and took away numerous amenities like a relaxation room with massage chairs. Now it looks like any other open office with everyone crammed together with no privacy. More "modern" looking though! Form over function, baby!
Constant micromanagement, going all the way to the top. Top executives regularly swoop in with new rules for care center agents, like use a certain piece of software that breaks every day 80% of the time or lose WFH privileges.
Meanwhile, while you are being tracked and judged on everything, including bathroom breaks, you'll see higher ups regularly chatting it up in the hallways having a grand old time with their buddies.
Act as beta testers for half-baked new software thought up by some overpaid outside management consultants who are better at making slick sales videos than functioning software.
Constantly understaffed and think that the solution is hiring more underpaid contractors at vendor sites rather than hiring and training more regular employees. Treats employees like children and then wonders why all of a sudden turnover is suddenly vastly increasing, including amongst 20+ year veterans.
Hiring process seems to take longer than the federal government. It took about 6 months from application to my first day
Random urine testing, including for cannabis. So don't think you'll destress that way after work!
