Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Great pay and promise of raises in the future of at least 3% or more." ((in 69 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 63 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Autonomy, work from home, collaborative" ((in 24 reviews)); "My team is supportive and encouraging." ((in 20 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Difficult to get promoted if you don't "fit" in what the senior leadership deem the right option." ((in 33 reviews)); "There is no training program for anyone outside of a few branches." ((in 28 reviews)); "This will be much, much more difficult now, as the managers are already overworked and underpaid and cannot take on more training." ((in 28 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 15 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,038 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

1.0

Jan 30, 2024

Horrendous Leadership

Collateral control administrator

Recommend

CEO approval

Business Outlook

Pros

Very limited pros. You get a paycheck, some PTO and benefits

Cons

The constant moving of the goal posts. This used to be a good company to work for until James Schneck and his greedy underlings poisoned morale

PENFED Credit Union Response

2y

Thank you for your feedback. We are committed to providing a safe work environment and do not tolerate any kind of mistreatment.

1.0

Nov 20, 2018

It's all a Facade..................

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Coworkers It's a Paycheck Did I already mention the paycheck?

Cons

Everything about this place is a facade and a lie. All Penfed cares about is there corporate image. You have to deal with favoritism, dated equipment and incompetence on every level. That's why the turnover rate is so high in every department. Penfed only cares about Penfed. They do not care about there employees. They pay lip service to us "Oh, how can we improve, Oh, you are the back bone of Penfed where nothing without you, Oh how can we make things better." We as employees have told them time and time again. You what they do? You already know the answer, nothing! Then they got the nerve to beg us to give them positive scores on this site. Then turn around and deny it when they respond to someone. And the only reason they respond to someone is to save face. They don't care! Penfed just wants to look good so when a someone reads these reviews they won't think there so bad. The positive reviews on this site are all phony. Not one of my coworkers likes this company period and everyone of them is looking to leave. Because I know someone in corporate is going to see this review. Please do not bother responding to this, saying things like "We appreciate your honesty and Thanks for your candidness ." Save it! Just ignore this like you ignore us on a daily basis.

PENFED Credit Union Response

7y

Thank you for your review. We are genuinely sorry to hear that you are having a tough experience. We do recommend that you talk to your human resources business partner and talk about your exact issues. We want to resolve situations but cannot without context. Please consider taking the time to talk with them. If you are unsure of who the right person is, email penfedhr@penfed.org.

1.0

Nov 13, 2018

Not what they appear

Engineer

Recommend

CEO approval

Business Outlook

Pros

Coworkers (until the great ones leave), pay (until you're told you earn too much), schedule (until you're directed to report to work, after another late night), growth (until your performance is based on administering another enterprise application which doubles your already full-time workload)

Cons

If certain people decide (or person decides) they don't like you, do not expect to last much beyond your next review. I know the person who was doing this job, he was told he made too much. According to him, his next review was suddenly sub-standard, whereas he said his previous reviews were "meets" or "exceeds". He even showed me a letter praising him a few months before the person who signed the letter, let him go.

PENFED Credit Union Response

7y

Thank you for your review. We work hard to ensure that the employee reviews are based on the work performance of the individual. We always hope that employees can work with their HRBP to discuss any concerns they may have so that we can ensure that you work acceptable hours, are paid correctly, and fully understand any feedback and discussion in your manager reviews.

Viewing 46 - 48 of 1,038 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at PENFED Credit Union

Customer Service Representative

Customer Service Representative