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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Mar 29, 2017

Former Branch employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NOW: Just benefits BEFORE: Benefits, opportunity for growth, people FIRST vs. profits, support system.

Cons

CONS are just the opposite on what used to be the PROS before the "change". Have you read the book, "Who moved my cheese"? It's a positive and motivational book that all must read when there are changes that are about to happen. It's how we deal with change. With the new culture, it is a VERY hostile transition. People who dictate HOW front of the house is run where they don't have an inch of a CLUE how business is ran in the first place because of inexperienced executives. They know how to bark orders well and that's pretty much it. Wherever they moved the cheese, they left crumbs for the employees to flock over and act like scavengers, fighting over an overworked list day in and day out which in return causes animosity among fellow employees. This company has a lot of turn over due to: Stagnation- NO CAREER MOVEMENT Overworked - they want you to do your BEST and be PERFECT at all times, but when you do ONE thing that company disapproves, then you are now back to an unvalued employee who has done no difference to company's growth. Back to square one. VAGUE visions/LIMITED solutions: System sucks like coming from the future, back to the stone age. Training is designed specifically for service centers, no training implemented for branches. PROFITS over PEOPLE: need I say more????? Lack of recognition: this goes for the "little" people, you are just a number... Lack of trust: Management failing to keep their work, not abiding by principles. EXCESSIVE HIERARCHY: no clear leadership.

2.0
Jan 2, 2017

Internal Audit

Recommend
CEO approval
Business Outlook

Pros

Great atmosphere. Small company so you are able to get to know everyone. Health plans and 401(k) are great. Work environment has been improved

Cons

Disconnect between upper management and lower level employees. New executives, VPs and other will bring their own folks in and whose who have been there for a while, showed the ability to grow will get left behind or be forced out

2.0
Mar 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Good people that actually do relevant work are leaving.

Cons

Not sure how there are good reviews exactly, pretty interesting. IT is on a downward spiral, about 80% turnover. They hire people to fix things, however they don’t allow them to do their job and end up quitting.

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PENFED Credit Union Response
7y
Thanks for your candid review. We appreciate your comments. We are sorry to hear your frustrations with your time here at PenFed.
Viewing 61 - 63 of 1,038 Reviews

Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.