PENFED Credit Union reviews

You're expected to drop everything and focus on the latest fire drill from the c-suite, which is usually weekly. The "leadership" teams just ask how high when the c-suite asks them to jump. They don't lead, mentor or guide their direct reports. Nothing is documented, there are vague illogical processes or protocol you have to follow to get approval from people who have zero expertise or knowledge in what you do but somehow their opinions matter more than yours and the internal policies make doing your job 10x more difficult than it needs to be. An employee threw a temper tantrum and stormed out mid meeting because they didn't get what they wanted. They were recently promoted. That type of attitude is what makes up a majority of the leadership teams, which trickles down into the teams. The environment is toxic and the only metric that matters is what how much money you're bringing in. As you can imagine there is next to no work-life balance. Not flexible about working from home, even though it provides no value.

We were asked to sign a form stating we needed to exceed or greatly exceed QA standards to keep working from home. "No problem" I thought, I've consistently been in that range for 1.5 years. Then the QA team gets incredibly nitpicky, and standards keep getting higher. Not to mention that now instead of having you graded on your own performance, your graded against everyone else, making it harder to exceed (they don't wanna give everyone the regular raises for doing well, just the best of the best of the best, so now works harder and you're less likely to be rewarded). Interest rates increase, we see increase calls, every townhall meeting brags about our growth and yet I haven't had a flat rate raise to match inflation since the prices of everything began hiking months ago. Members end up getting bounced around and there is not a lot of incentive to actually help because if you take longer than 12 minutes with them, it hurts your handle time which reflects poorly on you.