Is PENFED Credit Union a good company to work for?

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,141 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern , Customer Service Representative and Mortgage Closer .

Does PENFED Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at PENFED Credit Union?

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

What are the pros of working at PENFED Credit Union according to real employee reviews?

"Great pay and promise of raises in the future of at least 3% or more." ((in 69 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 63 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Autonomy, work from home, collaborative" ((in 24 reviews)); "My team is supportive and encouraging." ((in 20 reviews))

What are the cons of working at PENFED Credit Union according to real employee reviews?

"Difficult to get promoted if you don't "fit" in what the senior leadership deem the right option." ((in 33 reviews)); "There is no training program for anyone outside of a few branches." ((in 28 reviews)); "This will be much, much more difficult now, as the managers are already overworked and underpaid and cannot take on more training." ((in 28 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 15 reviews))

What are employees saying about PENFED Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

What are the top reviewed PENFED Credit Union locations?

San Antonio , Tysons Corner , Eugene , Alexandria , McLean , Omaha , Chantilly , Papillion , Washington , Dallas , Woodbridge , Arlington , Phoenix , Plano , Frisco , Irving , Guaynabo , Augusta , Richmond , Jacksonville , Tysons Corner , Virginia Beach , Rockville , Fort Hood , Fairfax , Falls Church , Vienna , New York , Oklahoma City , Houston

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)

James Schenck

58% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,038 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews

4.0

Jun 12, 2019

A Decent Place that's not for Everyone

Card fraud specialist

Recommend

CEO approval

Business Outlook

Pros

Positive co-workers who more or less genuinely care about members and the company mission. Currently is attempting significant growth so there is possibilities to look around and move to different departments. Benefits are good. Start with 15 days vacation per year with 10 days sick leave.

Cons

Current growth push is exposing system issues that cause headaches and company is slow to respond and find solutions. Managers are overworked and pressed to show results, leaving managers no time to actually manage employees and promote employee growth and satisfaction. Salary is in the mid/low region for field of work. Company plays favourites with different departments, resulting in some departments having no budget for improvement or department/team building events while others have lunches and parties every month. Old style management is unreasonably averse to teleworking. Better flexibility would improve work life balance.

PENFED Credit Union Response

7y

As a team, we’re ever evolving. Your comments and feedback will assist us in the future!

4.0

Jun 7, 2019

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, sick time that is separate from vacation time

Cons

Lots of changes, numerous acquisitions. I would caution them to be careful because it only takes one bad merger to cause a host of problems.

4.0

May 24, 2019

Stable company with plenty of opportunities to grow

Consumer loan underwriter

Recommend

CEO approval

Business Outlook

Pros

Job security, annual merit increases, annual bonuses, good work life balance

Cons

Work holidays and occasional weekends

PENFED Credit Union Response

7y

Work-life harmony is very important, and we're glad to hear that you experience that at PenFed!

Viewing 994 - 996 of 1,038 Reviews

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Jobs at PENFED Credit Union

Customer Service Representative

Customer Service Representative