Pros
Paid sick and vacation pay. Yearly christmas bonus. Yearly raise based can be earned if you pass two reviews.
Cons
Employees are overworked, under-trained and the last to know of changes. Customers get angry, and it's very hard to not agree with them. Very clique-ish environment in management. Management is incompetent and will throw their representatives under the bus when they are forced to take an escalated call. I was promoted to another department, where individuals who had been the department for years, with excellent degrees, were overlooked for promotion within the department. Incompetent, new or outside individuals were promoted instead. A complaint regarding this issue was raised to the CEO, Frank Pollack. Frank simply dismissed the issue saying that it was necessary for some people to be promoted to jobs that they knew nothing about. Jobs are assigned to departments that have absolutely no idea how to handle them. East coast branches are given preferential treatment including catered lunches and early release time. Whenever a slight weather issue arises, they are allowed to leave early. Between the management, angry customers and other employee behavior, I was miserable and dreaded going to work ever single day.
