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PENFED Credit Union

Engaged Employer

PENFED Credit Union reviews

3.3

58% would recommend to a friend

(1,038 total reviews)
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James Schenck

58% approve of CEO

51% positive business outlook

PENFED Credit Union has an employee rating of 3.3 out of 5 stars, based on 1,038 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PENFED Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Mar 16, 2026

Needs upper leadership revamp

Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
2.0
Mar 8, 2026

Low pay

Recommend
CEO approval
Business Outlook

Pros

Great manager and not micromanaging

Cons

Systems are slow, low commissions compared to the market, lots of hands on from app to close, processing is slow and unresponsive, underwriting is too scared to make decisions on files so the decline at a very high rate, increased rates to prevent locks and halt refis because they said we don’t have the processing capacity

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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We’re glad to hear about your positive experience with supportive leadership. We also value input on systems and processes, which helps guide our ongoing efforts to improve how we support our teams.
Viewing 16 - 18 of 1,038 Reviews

Glassdoor has 1,141 PENFED Credit Union reviews submitted anonymously by PENFED Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if PENFED Credit Union is right for you.