Is PENNYMAC a good company to work for?

PENNYMAC has an overall rating of 3.0 out of 5, based on over 1,675 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 44% of employees would recommend working at PENNYMAC to a friend and 46% have a positive outlook for the business. The best reviews about PENNYMAC have been left by employees working as Supervisor , Sales Manager and Loan Counselor .

Does PENNYMAC pay their employees well?

According to anonymously submitted Glassdoor reviews, PENNYMAC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PENNYMAC. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at PENNYMAC?

44% of PENNYMAC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PENNYMAC 2.9 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at PENNYMAC?

Loan Officer (122) , Mortgage Loan Officer (103) , Home Loan Specialist (64) , Customer Service Representative (58) , Home Loan Specialist I (40) , Home Loan Specialist II (37) , Analyst (32) , Loan Processor (31) , Business Analyst (27) , Vice President (18) , Mortgage Underwriter (17) , Manager (16) , Sales Manager (16) , Financial Analyst (14) , Supervisor (14)

What are the pros of working at PENNYMAC according to real employee reviews?

"Great people and move quickly as compared to the larger institutions" ((in 117 reviews)); "Pay and workload balance were good (compared to other call center positions) when the market was hot." ((in 114 reviews)); "I have been with the company for several years now and can say that PennyMac has a great culture." ((in 55 reviews)); "good benefits if you're on full" ((in 54 reviews)); "Work from home was good" ((in 40 reviews))

What are the cons of working at PENNYMAC according to real employee reviews?

"This is because of the poor management spearheaded by the site lead who proceeded to mismanage the site from the moment I was there." ((in 104 reviews)); "Virtually no work life balance" ((in 51 reviews)); "No training and lack of assistance" ((in 51 reviews)); "Some managers are good but not enough of them to make up for the bad ones." ((in 45 reviews)); "Lots of layoffs" ((in 30 reviews))

What are employees saying about PENNYMAC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENNYMAC layoffs and their outlook for job security at PENNYMAC in 2026.

What are the top reviewed PENNYMAC locations?

Moorpark , Plano , Tampa , Fort Worth , Westlake Village , Pasadena , Phoenix , Los Angeles , Agoura Hills , Roseville , Westlake Village , Saint Louis , Las Vegas , Dallas , Thousand Oaks , Cary , Franklin , Raleigh , Sacramento , Nashville , Westlake , Irving , Dallas-Fort Worth , Summerlin , Carrollton , Honolulu , Agoura , Tucson , Houston , Canoga Park

PENNYMAC reviews

3.0

44% would recommend to a friend

(1,560 total reviews)

David Spector

51% approve of CEO

46% positive business outlook

Ratings by demographic groups

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PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,560 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

2K reviews

2.0

Oct 11, 2017

You'll regret working here.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Some what consistent schedule -Cafeteria where food is made -SOME enjoyable co-workers- -Reasonable pay -Your own desk -Fairly modern Facility

Cons

There are so many cons about working for this company! Lets start at, they give you unexpected over time and not just for a day or two maybe even a week...BUT FOR MULTIPLE WEEKS They take away full lunch breaks unexpectedly. They have supervisors that are never anywhere to be found or just dont want to help The supervisors all talk bad about every other employee You cant get a raise unless you move to a different position Supervisors belittle you Its nearly impossible to leave customer service and the supervisor positions are given out like free candy to freinds

2.0

Mar 14, 2017

Interesting, Educational

Call center manager supervisor

Recommend

CEO approval

Business Outlook

Pros

None , the only would be that the company is still new enough to gain a position or create one

Cons

Too many to name. I can only speak of the department that I'm in, but there is no support, growth or encouragement

1.0

Jan 21, 2016

No hope

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Compensation, there is plenty of over time if you are needing to make extra money. Coworkers, you're not the only one suffering.

Cons

Management is very disorganized and unprofessional. They do not value their employees. Will make you believe that there is room for advancement and growth. Make you work like a robot. No raises. With the exception of a few, there are some managers that are unapproachable and make it seem like they are bothered when you need help. Unless you really need a job do not work here.

Viewing 88 - 90 of 1,560 Reviews

Jobs at PENNYMAC

Product Owner (AI & Prompt Strategy)

Core Non-Default Supervisor

Senior Administrative Support Assistant

PENNYMAC

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You'll regret working here.

Interesting, Educational

No hope

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