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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      3.0

      46% would recommend to a friend

      (1,564 total reviews)
      avatar

      David Spector

      52% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,564 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 28, 2021

      Not the worst also not the best

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home during COVID (return to office at some point) Job is easy after you get the hang of it. Bonus available if your quality scores are good. Seems easy to move up. Good pay.

      Cons

      Poor training, they throw you into it before you feel ready. Job is very repetitive. Customers get pretty upset sometimes although that happens at any customer service job, customers mortgage is most likely their highest expense so they don't take it lightly at all understandably. Management is not organized. Very high standards for quality, you can "fail" a call for saying you're welcome instead of my pleasure.

      Viewing 1294 - 1296 of 1,564 Reviews
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      ReviewsPENNYMAC reviews

      Glassdoor has 1,680 PENNYMAC reviews submitted anonymously by PENNYMAC employees. Read employee reviews and ratings on Glassdoor to decide if PENNYMAC is right for you.