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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      3.0

      44% would recommend to a friend

      (1,560 total reviews)
      avatar

      David Spector

      51% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      PENNYMAC has an employee rating of 3.0 out of 5 stars, based on 1,560 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PENNYMAC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      4.0
      Aug 25, 2024

      Great Enviornment to Build Career and Network

      Customer service supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has drive to standout amongst competitors. There is a huge focus on advancing technology, which has potential to make roles easier. Customer Service is very performance based, so it's best to know the metrics of those you manage.

      Cons

      Like most office jobs, there can be unrealistic expectations of how to manage your people. Many people, especially who deal with customers, can get burnt out. The company is not perfect, so having to be the "face" can take a toll.

      avatar
      PENNYMAC Response
      1y
      Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. First and foremost, we are glad to hear that you believe our company is always striving for growth, both in terms of our products and our professional growth. Regarding the cons you have mentioned, we fully accept your feedback and understand that communication is an area that needs improvement. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
      1.0
      Aug 23, 2024

      processor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      remote work was nice during the time

      Cons

      too many to list, would not work here

      avatar
      PENNYMAC Response
      1y
      Thank you for taking the time to share your thoughts and provide feedback as it helps us to evaluate and improve our work environment for all employees. We appreciate your feedback and we want to invite you to reach out directly to our human resources team at employeerelations@pennymac.com to discuss the policy and how it is executed. We must ensure compliance with state employment laws, however, we want to ensure there is understanding and fairness regarding the daily procedures. We are committed to providing a positive and inclusive work environment and take your comments seriously. We encourage our employees to communicate with their supervisors or human resources if they have any issues or suggestions for improvement. Based on your comments, I encourage you to reach out directly to our human resources team so that we can better understand the situation. Ultimately, we appreciate the opportunity to learn and grow, and we hope that we are addressing any concerns so we can improve the overall work experience for everyone. Please feel free to reach out to us directly if you would like to provide more specific feedback or if you would like to connect with one of our human resources team members.
      1.0
      Aug 16, 2024

      Lies and deception

      Svp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free coffee and safety pin day in Agoura Hills once a year, hooray, we now have culture.

      Cons

      Top leadership of the company, especially in Agoura Hills are liars, incompetent bullies, and will stab you in the back without you knowing about it. Some of the most poisonous culture I’ve ever worked with in my entire life. I’m so happy I left. Honestly, don’t trust anything they say. The grass is definitely greener on the other side, so run.

      avatar
      PENNYMAC Response
      1y
      We wanted to take the time to respond to your review. It seems your experience was frustrating and left you with a bad feeling. Although it is not the norm, we understand it was your experience. I would like to encourage you to reach out to us directly employeerelations@pennymac.com so that we can understand more about your situation. Even if we cannot change the past we can influence the future. We are working hard to build a work environment that encourages growth and promotes wellness (mental, health, and financial). Growing as a company does not always mean size, it also means growing our ability to provide meaningful benefits, engaging experiences, and impactful leadership. We are continuously evaluating ourselves to improve our impact on our employees, customers, and shareholders. Based on your feedback we missed the mark, if you are willing, please reach out directly to us at employeerelations@pennymac.com so that we can better understand your specific situation and incorporate our feedback into our improvement strategy.
      Viewing 145 - 147 of 1,560 Reviews
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      ReviewsPENNYMAC reviews

      Glassdoor has 1,675 PENNYMAC reviews submitted anonymously by PENNYMAC employees. Read employee reviews and ratings on Glassdoor to decide if PENNYMAC is right for you.