PENNYMAC reviews

You sacrifice a lot for the money. Minimal work/life balance. This is a call center so it's almost impossible to take time off if something comes up last minute and they allow the bare minimum of PTO, only 2 weeks a year.

I worked there for only a month, and wasn't able to even start doing my job for 2 weeks due to bad training and no access to the data that I required. The team I worked with was on a hybrid schedule, so they worked M-F in office, then Th- Fri were from home. I was only trained a couple of hours a day for the first 3 days I was there, then left to figure it out. This means figuring out a new system, new processes, etc. The Processes and Procedures was horribly written and left out a lot of important material, especially if you got an Error message which happened a lot with the horrible system they use, so on Thursdays and Fridays I tried using them when I was finally given work to do, but made mistakes due to the P/P's missing a whole lot of information. Then if I wanted to ask a question I got dirty looks and slow answers to my questions. When I was let go I still didn't have access to all of the databases that I needed, (it took them 2 weeks just to get me a phone) so I don't feel like they even gave me a chance to prove myself, and the team lead seemed like she didn't want to help or answer any questions. But then when I made a mistake she was all over me for it, and not in a positive way. I appreciate feedback when it is constructive, but they way she did it was demeaning and demoralizing. I was moving work along by the 3rd week and completing the tasks they gave me, and doing my best to figure it out on my own, but that wasn't enough I guess. Some of they other teams seemed to work together, this team didn't want to help or work as a team. If I asked the manager for help, which wasn't often because she was so busy, I would get a patronizing look and answer, like " you should know this". Well, if I would have had real training and P&P's that were written well, I wouldn't have to be asking you questions. would I?