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PNC Financial Services Group

Engaged Employer

PNC Financial Services Group reviews

3.2

49% would recommend to a friend

(9,881 total reviews)
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William S. Demchak

50% approve of CEO

44% positive business outlook

PNC Financial Services Group has an employee rating of 3.2 out of 5 stars, based on 9,881 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PNC Financial Services Group employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

10K reviews
3.0
Apr 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home They treat you like royalty for the first month and not so nice treatment thereafter.

Cons

The terms of the offer letter of employment were changed after we settled in to our roles (the announcement was made while in training). We were told the shift differential would no longer be paid out for the entirety of 2nd shift even though the offer letter stated we would be paid shift diff for the full shift. Now for 2nd shift workers, the shift diff only applies for the hours that fall after 5pm EST. That turns out to be a difference of a few hundred dollars a month. When our offers of employment were provided, I am pretty sure they knew they were planning to change it. So why would you do that to your workers and trick them into accepting something that you were planning to do away with? You are on the phones for the entire day after one month of training. They do have coaches to help assist you with locating procedures. A few of the coaches are friendly. Few opportunities to talk with your manager are provided. The calls are literally back to back for the entirety of the shift. The longest lull between calls has been about 2-3 seconds and that was only a few times. Considering how their approach to servicing customers needs tremendous work, they find a way to make their lack of forethought and planning your fault. There are many errors with the systems. Personally, I feel like I am being taken advantage of.

1.0
Jun 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Good 401k match Pension Strong stable company Daily improvements to technology to benefit customers and employees Great tools for employees (Skype phone/instant messaging, headsets, etc.)

Cons

The marketing department has drastically changed the work from home policy. Employees who worked remotely for two or more days per week now have to be present in the office a minimum of four days per week. And if you can work from home one day a week, it cannot be on a Monday or Friday. Some employees will not be able to afford added costs to commute, pay for childcare, wardrobe costs, etc. This benefit removal means more hours commuting and being away from family and after school family activities, and was a benefit that contributed to most employees staying with the company (just read the reviews on Glass Door). The company is no longer one of the best places to work for working mothers/fathers. It’s shocking how a company which is so focused on employee engagement has taken such a drastic reversal on a benefit that was so important for the health and wellness of employees.

1.0
Apr 19, 2014
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck, and not much else. The benefits are actually quite poor.

Cons

This bank is WAY behind the tecnology curve. IT Systems at PNC are only upgraded when they are no longer supported by the manufacturer. There is no cutting edge technology anywhere in the bank. Technologies like Voice Over IP, Power Over Ethernet, Video Conferencing and WiFi are all largely absent from the PNC roster. Lotus Notes is the email platform in 2014, need I say more? I had a manager who is a VP, and his boss, another VP, tell me that the way IT workers are tracked in his division is by logging into instant messaging. If you are not logged into IM, you are considered to NOT be working. If you are not on instant messaging, your boss starts sending notes via email and SMS text messages to your personal cell phone begin immediately to ask why you are not on Instant Messaging. Did you close out the huge fat instant messaging window on your desktop to perform other work? You are not on instant messaging, therefore, you are not working. The instant messaging client? An 8 year old version of Lotus Sametime. This bank celebrates longevity. I met a guy who had been in the same job for 35 years and was retiring. Everyone at the bank thought it was absolutely wonderful. I thought to myself, if I am doing the same job in 35 years, shoot me. This bank is takeover bait at best by a larger more efficient bank. Many people within PNC state that the bank is different and unique because it's a "relationship oriented bank". Do you have a relationship with your ATM? How about your local bank branch? Do you even know anyone's name in your local branch? This is an outdated company in a commoditized industry. I was lied too in my interview process. Had a senior VP tell me bonuses were 15% for an AVP position. Learned on day two that bonuses for the position I was in were about 1%. Raises were also a joke in discussions with other people on the team, some averaging less than 1% a year. My bosses boss who was a more senior VP told me that "At PNC, decision just happen, we don't make decisions. Decisions are dangerous and carry risk". That statement came from a guy with FOUR different MBA's from FOUR separate colleges at PNC who is running technology, but has no detailed technology experience. Run away as fast as you can.

Viewing 22 - 24 of 9,881 Reviews

Glassdoor has 10,544 PNC Financial Services Group reviews submitted anonymously by PNC Financial Services Group employees. Read employee reviews and ratings on Glassdoor to decide if PNC Financial Services Group is right for you.