Pros
Great pay, especially for the market in Florida. Any customer service job you would get barely a paycheck. I'm making almost $17/hour and it's continuing to go up. Other call centers, you get $10 or less. On top of that, work as much overtime that you want during busy season. These bring in some huge checks.
Refer a labor service and you get $1 each. It doesn't seem like much but it does add up throughout the year. I've earned almost another grand so far this year since they rolled that out.
They're not shutting down Clearwater. Any company will base their main operation in the area they originated from. PODS was born in Clearwater, FL. They're opening another center for 2 reasons: To have more permanent employees to take calls instead of having temporary, outsourced partners that they have to rehire every year. The company is growing and slow season isn't as slow as it used to be. Busy season is getting busier. If you've been here for years, you know this is true. Once upon a time in slow season you'd get a call MAYBE every hour or so. This is also why our markets open new storage centers or even relocate containes to bigger ones that they've acquired. Business is booming. Also, the other reason that Reno is opening as well is a contingency plan. We're in the hurricane state and we were affected. Of course our customers were mad and we felt really bad. We went above and beyond to try to make them whole after that whole fiasco because of Irma. Any other company wouldn't had done this except to offer an extension to pay your overdue balances. If one call center is forced to shut down because our telecom provider in an area is down, we will now have a back-up.
Also, we got paid for those days missed from Irma. Name me a company that does that.
You do have opportunities to advance. But would you hire someone that can't even show up for their shifts? We have one of the best system for tardies and call-offs that there is. It's also been improved to give even more flexibility. Right now, if you call off, it's 2 points. You're a allotted 12 points before you're terminated but its a rolling 6 months before points drop off. This is beyond fair.
Great company. Sure, it messed everything up with the new software. But we're getting a newer one shortly. Its frustrating but even Microsoft has glitches and failures. Windows 8, anyone?
Cons
Only thing I can think of is to have the janitors clean the restrooms a little more. And take off that stupid peg that keeps the women's restroom open since it drops at random.
