PODS reviews

3.1

54% would recommend to a friend

(168 total reviews)
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Jim Gimeson

42% approve of CEO

46% positive business outlook

Reviews by job title

168 reviews

Reviews about "Compensation"

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2.0
Jun 29, 2013
Recommend
CEO approval
Business Outlook

Pros

The pay for customer service is fair for the area in Clearwater.

Cons

Don't believe the hype about free food. It pretty much was loafs of bread and jars of peanut butter and jelly. A lot of preassure with regards to call time management. Basically, they want you off the call as quickly as possible, regardless of whether or not the customer understands or is happy with the service. Their idea of "providing world-class customer service is a joke. Training doesn't make sense. SO much time is spent on training for sales and very little for your job function as a customer service agent.

3.0
Mar 13, 2013

Call center sales associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay if you can sell, ok benefits..

Cons

4 different CEO's in 6 years and Management is always changing every 2-3 years.. Policies always changing.

3.0
Jan 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Promotes within company Decent pay rate for customer service Excellent pay for Sales (w/ incentives) Most supervisors are pleasant and friendly Positions open every so often, and it's not tough to move up Frequently has contests, Free food, appreciation days etc

Cons

OMG where do I start?? Quality control is horrendous and is over the top. Screw up on one call and watch your average drop to the floor! Like every call center, there are handle-time requirements... but never have I worked for a center that had a MINIMUM handle-time. Got a bad monthly review? No problem, here's your verbal. Do it again? Written. Writtens are extremely difficult to weed off, you need to have 3 months of nearly perfect averages to get off of a written. Working at PODS you will have to walk on egg-shells all day long. For me, this is extremely stressful. I've worked at this company for less than 2 years and I kid you not, I've seen more than 150 people hired and then fired shortly after. Most temporary agents are put there for the "seasonal" purposes... and then walked out the door after the season is over.

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