Passport Health reviews

If you are a nurse, don't bother. The nurse managers are condescending, rude and treat the nurses like work horses. Nurses have no back up and the focus is on squeezing as much money out of a client as possible. Now, if you work the call center, it's not much better. Call center leaders are often wrong or just have no idea what they're talking about. Your job is to book as many appointments as possible but not be transparent with the customers. If a customer asks for an appointment for something you can tell them the office visit cost but you can't tell them the cost of the vaccination unless they ask you specifically. So they mentioned needing typhoid but don't ask you the price for it you're not obligated to warn them ahead of time with the cost is going to be. And Passport Health doesn't display their prices online because according to management they're not obligated to. All in all, this job is just about making as much money off of these people as possible. Actual customer service and customer care doesn't exist here.

The company offers opportunities to work on interesting projects, but the environment is extremely toxic. The infrastructure is a nightmare, relying on a bloated mono-repo with no dedicated testers, DevOps, or proper engineering processes, making development chaotic and inefficient. Communication between leadership and engineers is poor, with constant scope changes, unrealistic deadlines, and no regard for input. Nepotism is rampant, creating cliques and unfair advancement, while many engineers are overworked and underpaid, especially those hired from abroad. Firings are frequent and arbitrary, leading to insecurity and low morale—think twice before joining.