Lack of clear business plan. They want to act like a startup, but are actually a franchise system. Appointment Booking Representatives (ABRs) are paid on the very low end for the industry. Thus, being the call center as well as the corporate office, the caller generally gets a substandard, apathetic phone experience. On occasion, there would be palpable tension between the call center staff and other call center team members. Field nurses, who for the corporate offices, are often overbooked or have hours slashed. Staff and RN turnover is not measured at the corporate level. Often found copies/printouts of current and past patient records in the trash - easily available to anyone. Even after management was alerted, it continued. HR was a simply a disaster. Innumerable spelling errors, no follow through, gossip, etc. Improper public discussions of staff status (hiring, firing, write ups). Technologically, it is on the cheap. A relatively major, system-wide roll out was mishandled and misdirected. Lastly, vaccine pricing can be dynamic - one person will be charged a different price compared to the next patient right after them. They also charge an extra fee just to have the vaccine(s) given.