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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      134 reviews
      2.0
      Feb 10, 2022

      Lack of Direction and Too Much To Do

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great people - Work/Life balance (though this depends on the team) - Good intentions - Soon-to-be new office

      Cons

      - Priorities are constantly shifting and everything is a top priority - An extreme focus on profitability to the detriment of the Development and Product teams - Leadership seems to be disconnected from Product and Development which results in a lack of support from the highest level - Teams are constantly overworked, burnt-out, and not receiving the additional resources they need - Depending on your team, on-call requirements can be quite excessive due to the fragile nature of the application - Attrition is very high. Lots of knowledge is walking out the door which makes it hard for teams to do their jobs and results in few people truly having in-depth knowledge about the application

      avatar
      PayByPhone Response
      4y
      Thank you sincerely for sharing your thoughts. We have been on a rapid growth path and more recently have taken a pause to transform and work on addressing some of our resulting opportunities including but not limited to enhanced quarterly planning, increased communication and collaboration, work-life balance and total rewards . You have brought forward some meaningful feedback and we would love to chat more with you – both the leadership team (most especially our new CTO who has been meeting with everyone and likely by now has met with you as well), as well as People & Culture and encourage you to reach out to us people@paybyphone.com.
      1.0
      Dec 21, 2020

      Very negative environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some good people in the company, well resourced company that is frequently happy to throw money at problems

      Cons

      Very negative environment with unrealistic expectations and little or no direction or training. My manager worked so many hours that they seemingly couldn't think straight let alone work with us on a coherent plan for our team (there was a sense in my team that planning never went further than the following week). What initially seemed like a positive environment (usual tech co trimmings of snacks and games etc) was soon dashed and it became clear that there are a lot of disgruntled staff members and some quite sour relationships between different teams. Turnover (terminations and resignations) across the business seemed quite high but particularly in finance. The commercial viability of the business is probably questionable unless the product evolves significantly. Lastly, there were some management behaviours that I wasn't comfortable with around the manner in which some staff members were spoken to (reported to HR).

      avatar
      PayByPhone Response
      5y
      Thank you for taking the time to provide us with feedback regarding your experience working at PayByPhone. Over the past year, we have worked tirelessly to build the right tools and resources that will provide development opportunities for our team members. As we grow, we are also learning and are open to having a conversation with you to hear more about your experience. You can reach us at people@paybyphone.com.
      2.0
      Aug 27, 2020

      There are better companies to work for in Vancouver

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Depending on the team, can get away with coasting as long as you "look" like you're doing work Snacks Yaletown location

      Cons

      lack of alignment at all levels hesitates to stand out from the crowd- takes too long to make decisions Technical debt is a huge mess- Development & Product teams aren't on same page Lack of strategy for the future of the company - it's a big mess Is all talk- says one thing and doesn't deliver Feel defeated working here- looking for new work not a modern organization

      avatar
      PayByPhone Response
      5y
      We’re sorry to hear that you feel your experience at PayByPhone hasn't been the best and appreciate you for voicing your concerns. Over the last few years, a lot has changed at PayByPhone, and among change comes news challenges and opportunities. This year specifically we have focused on the development of our team members by providing them with the resources needed to develop their skills. We plan to build on this and continue to rollout training workshops that provide more guidance and support to our employees. In efforts to improve our strategic focus and alignment throughout the organization, we are committed to developing a standardized process that provides clarity and transparency to our PayByPhoners. We are striving to become the most exciting smart parking organization in the world and transformation like this takes time and patience. Lewisa Anciano, VP, Global HR at PayByPhone
      Viewing 34 - 36 of 134 Reviews
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      ReviewsPayByPhone reviews

      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.