Does PayByPhone pay their employees well?

According to anonymously submitted Glassdoor reviews, PayByPhone employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at PayByPhone. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at PayByPhone?

42% of PayByPhone employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PayByPhone 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PayByPhone?

Software Developer (20) , Product Designer (4) , Product Manager (4) , Senior Software Developer (4) , Senior Software Engineer (4) , Manager (3) , QA Analyst (3) , Senior Product Manager (3) , Software Development Manager (3) , Customer Support Representative (2) , Management (2) , Sales Manager (2) , Software Engineer (2)

What are the pros of working at PayByPhone according to real employee reviews?

"Great people on the ground that care (at least the ones that are left)" ((in 21 reviews)); "For the most part, colleagues are great to work with." ((in 8 reviews)); "Good work/life balance" ((in 7 reviews)); "introduce an in office routine gradually, as well as interact with members across all teams and departments." ((in 6 reviews)); "Beautiful new office." ((in 3 reviews))

What are the cons of working at PayByPhone according to real employee reviews?

"Also the salary is on the low side." ((in 7 reviews)); "Disorganized and chaotic management (constant change and reorganization)." ((in 6 reviews)); "Aucun objectif du manager et aucune réunion hebdomadaire" ((in 5 reviews)); "Management wants to do well but with a very high level of employee turnover, it seems that we're constantly training new hire to learn the product instead of having people who have the industry knowledge and experience to actually make a difference." ((in 5 reviews)); "Benefits have been stripped away" ((in 5 reviews))

What are employees saying about PayByPhone layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PayByPhone layoffs and their outlook for job security at PayByPhone in 2026.

PayByPhone reviews

2.7

42% would recommend to a friend

(134 total reviews)

Jonny Combe

31% approve of CEO

33% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

134 reviews

1.0

Feb 1, 2026

Pretty bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not much anymore since the last few years

Cons

RTO non competitive salary Low staff which means more work to take on

3.0

Nov 19, 2021

Good intentions, lacking leadership

Product manager

Recommend

CEO approval

Business Outlook

Pros

Good focus on people. They treat everyone well and really try to create a great place to work.

Cons

Leadership was lacking. There were always 100 priorities with no real vision of where things are going. At the time, there was also a senior leader that had a very aggressive and confrontational style. It made many uncomfortable and affected moral.

PayByPhone Response

4y

PayByPhone embodies an employee centric culture and we are happy to hear you experienced the same during your tenure. Over the past year, we have taken steps to improve our leadership and decision making processes in efforts to align our business plan with our strategic goals. This year, we introduced training workshops for our leaders and will continue to provide additional resources to help support our employees. We appreciate your feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com

2.0

Jun 15, 2020

tribalism + political workplace

Consultant

Recommend

CEO approval

Business Outlook

Pros

There are some cool people with great personality and talents. You just need to talk to them long enough to find out.

Cons

Workplace can be very political. Departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication.

PayByPhone Response

5y

Thank you for your feedback and we are sorry to hear about your experience here at PayByPhone. We value curiosity and encourage discussions that seek out innovation; however, this can lead to disagreements between teams and cause communication breakdowns. We will continue to improve our communication and engagement processes. If you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com. We value teamwork and having each other’s backs, in good times and bad. Your feedback will assist us with being held accountable and committed to our values.

Viewing 52 - 54 of 134 Reviews

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Jobs at PayByPhone

Regional Sales Director

Regional Sales Director

PayByPhone

PayByPhone reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Pretty bad

Good intentions, lacking leadership

tribalism + political workplace

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Jobs at PayByPhone