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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      4.0
      Mar 9, 2022

      Great place to learn

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong and smart colleagues who I learn from everyday - Design maturity has leveled up quite a bit since starting here and there are processes in place to learn (new methods of research, collaborating with other departments, etc.) - CEO is open and addresses anonymous questions at bi-weekly Q&A

      Cons

      - Struggle to retain good talent

      avatar
      PayByPhone Response
      4y
      Thank you so much for your review. Totally agree with all the Pros you list. And yes, we have had some great talent leave after several years of wonderful mutual experiences with us. We are so pleased for their new adventures and equally for the new ideas our incoming talent are bringing. Thank you for your advice on transparently sharing our talent retention plans: in the first half of 2022 we have reviewed compensation, set vacation to minimum 4 weeks for all, moved to a Remote-First workplace per employee survey feedback, and are currently reviewing our total rewards program for more ideas. Equally, thank you for your advice on appreciation; so far, we celebrate successes through our global kudos channel and at our quarterly All-Hands, our quarterly Value Awards, our Milestone Anniversary program, and we recently celebrated in-person our successful integrated platform launch in each of our offices in Vancouver, France, UK, Germany and Italy. We think the prize for best celebration goes to the German team who started with a breakfast celebration, then a hike and then dinner! Thank you for your insights and we hope you continue to enjoy your time at PayByPhone!
      4.0
      Feb 15, 2022

      Good Environment to start and extend your career

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      new technology, great people to learn and work with

      Cons

      stress coming from on call

      avatar
      PayByPhone Response
      4y
      Thank you for providing us with your feedback! The on-call is a known opportunity and we have made enhancements but we are not done yet. If you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com
      5.0
      Jun 30, 2021

      Customer first

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Great product and design teams with lots of very talented people • Lots of established processes to ensure the maximum amount of time can be spent problem solving. • Great mentorship to ensure you have the right career growth • Flexibility around working hours and personal days off if needed really help with mental health

      Cons

      • Lots of projects on the go and sometimes a bit more priority needs to be established or more achievable targets set. This has improved dramatically over the past year but more work needed.

      avatar
      PayByPhone Response
      4y
      Thank you for providing us with your feedback! This is an exciting time to be a part of PayByPhone and we are glad to have you on our team. We are working hard to ensure we make improvements to our processes every year.
      Viewing 73 - 75 of 134 Reviews
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      ReviewsPayByPhone reviews

      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.