Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PayByPhone

      Part of Corpay

      Is this your company?

      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (133 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      133 reviews
      2.0
      Sep 10, 2022

      It was great until it suddenly wasn't.

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Previous version of PayByPhone had a tight-knit community feel with upwards career trajectory and managers that would champion you.

      Cons

      The parent company karate-chopped all existing management in 2019 and turned PayByPhone into a corporate landscape. Most old employees soon followed as VWFS did its finest to destroy existing culture (and of course existing organizational and technical knowledge). Endless layers upon layers of new useless positions and managers in an ever increasingly complicated hierarchy. Organizational practices promoted the hiring of corporate-drone managers. Managers seriously overstepping into dictating coding practices 𝘸𝘩𝘪𝘭𝘦 𝘩𝘢𝘷𝘪𝘯𝘨 𝘻𝘦𝘳𝘰 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘪𝘯 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘦𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨. Morale dropped significantly and has never returned. They now have 𝘵𝘦𝘳𝘳𝘪𝘣𝘭𝘦 employee retention, exacerbated with raises 𝘭𝘦𝘴𝘴 𝘵𝘩𝘢𝘯 𝘪𝘯𝘧𝘭𝘢𝘵𝘪𝘰𝘯. The turnover is so bad, they stopped announcing when people left the company. Imagine hitting up Slack to find an old coworker left the company 5 months prior without you knowing. Great for morale. Managers who would previously champion your career development left for far more lucrative positions. New managers fail to promote their teams upwards, leaving zero career development internally. Simultaneously they fail to shield their team from the trickle-down mess of this corporate environment. Meetings that last hours and hours and hours.

      avatar
      PayByPhone Response
      3y
      Thank you for your Review. We aim to continuously improve and input (positive and constructive) are needed to help us prioritize. For example, in support of your comments: this year we have refined our structures to have a flatter organization enabling faster 2-way decision-making and communication; we have implemented remote-first in response to employee feedback while having a fantastic new head office in Yaletown to inspire drop-ins for collaboration and fun; we continue to advertise new joiners and leavers both in the Weekly News Update, and bi-weekly on our company intranet, and in our monthly newsletter; we continue to hire leaders with relevant skills so they can teach and role-model for their team; and we have reduced meetings significantly and implemented a designated learning time every Friday. We encourage you to reach out to your Leader and/or HR Business Partner if you have more input to share as we are truly keen on listening so we may continuously improve.
      1.0
      Apr 15, 2020

      Long-standing company operating very much as a start-up

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good location; free snacks/drinks; so-so benefits plan; some nice people.

      Cons

      The average star rating of reviews for this company is 4+. I suspect a lot of these 4+ reviews are fake, written by the People & Culture team to over-inflate the "awesomeness" of this company. It is not awesome by any stretch if you come from a background where professionalism and experience count in spades. This company has been around a long time. Unfortunately, so too has the start-up mentality culture it clings to, for a number of years now. If you like start-ups and the chaotic hyperbole they spin to disguise themselves as techie-cool, you'll thrive in this environment. If you come from a professional background where skills and experience are highly valued and nurtured, and order exists, do not join this company. It's all bling from the outside, but closer inspection reveals a poorly managed, poorly staffed company that is sorely lacking in experienced, skilled personnel. The results are no processes whatsoever, no decent training (just thrown in the deep end and expected to swim), no leadership, poor communication, and "managers" elevated to such positions with zero experience or formal training in that arena. This creates for endless frustration, poorly made decisions, bad hiring for the sake of hiring, and ineptitude. Lots of push-back from managers who haven't the slightest idea how to execute on their title or lead. Looks good on the resume, but in practicality, useless. A clicky environment where drinking from the kool-aid is your ticket to a great ride. Voices are raised to offer improvements to workflow, but the silence is deafening. Huge staff turnover, either by firing, resignation, or layoff. Staff retention of skills and experience is dismal. The average tenure is one to two years. The company offers a cool product. Unfortunately, the staff and leaders nurturing this product to beyond cool do not have the collective knowledge and experience to rise to the occasion.

      avatar
      PayByPhone Response
      5y
      Thank you for your feedback. While we are sorry that this was your experience at PayByPhone, we appreciate you sharing your suggestions of what you think can be improved in the organization. We want to clarify that the People & Culture team has not written any fake reviews to inflate the rating; it would be unethical to do so. We do encourage our employees to provide us with ongoing feedback as well as post reviews that represent their honest experience at PayByPhone. These reviews give us further insights to challenges our employees are facing. PayByPhone has grown exceptionally in numbers over the past few years and has encountered immense amounts of change and challenges; all essential growing pains. This year alone we not only introduced strategy implementation workshops which provided training on change management, but a new global leadership development program, and skills training courses and workshops. This is a work in progress and we understand there are areas that can be further improved. We will continue to improve our processes to ensure our employees have the resources to be successful in their roles for today and tomorrow. Lewisa Anciano, VP, Global HR at PayByPhone
      2.0
      Dec 26, 2024

      Lost its way

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are all really committed to their work and to each other Promotions from within help create an environment of growth

      Cons

      CEO cares more about profits than people RTO was forced onto everyone without warning or consultation. When people asked questions, they were just told to be quiet basically Crazy deadlines and workload Benefits have been stripped away Feels like all the things that made PayByPhone a good place to work have disappeared

      Viewing 7 - 9 of 133 Reviews
      Related searches: PayByPhone jobs | PayByPhone salaries | PayByPhone benefits | PayByPhone interviews
      ReviewsPayByPhone reviews

      Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.