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      PayByPhone

      Part of Corpay

      Is this your company?

      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (133 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 133 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      133 reviews
      3.0
      Apr 23, 2021

      Well, it's better than the games industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Emphasis on continuous improvement within dev org, particularly leadership. - Thoughtful accommodations and generous individual benefits during pandemic. - Better-than-average transparency from executive on broad company issues. - Great place to advance by "ask for forgiveness instead of permission" methods executed in good faith. - Outstanding colleagues.

      Cons

      - Leadership is very slow to recognize and address systemic / cultural / structural problems, treating their symptoms (burnout, retention issues) as failures of the individual ("you can skip lunch to attend mindfulness training to fix your burnout"). - Massive timeline pressures put dev teams in survival-mode mindset, causing siloing and preventing real improvement. - Dev org pushed all the way to the right on project timelines -- PBP feels like a traditional industry player with some software projects, not a software company. - Developers and dev teams treated like faceless, interchangeable pieces in a game of Gantt Chart Tetris rather than individuals, to the point where most managers will get upset if you say "people" instead of "resources" (and those who don't get mad treat it as a joke). - HR runs statistical games to claim that salary is "on par with market standard" while carefully excluding the companies PBP loses its talented developers to. - Product management is a revolving door. - Established business model is a race to the bottom but that's where 80%+ of effort goes. - Tendency to hire externally for management/leadership roles - usually people the CTO knows from elsewhere - rather than promoting internally. - Dev leadership is a sausage party.

      avatar
      PayByPhone Response
      4y
      Over the past year, we have made substantial progress in our efforts to align our business plan with our strategic goals; part of which included improving our leadership and decision making. That being said, we understand that there is always room for improvement and are continuously looking for ways to improve. We appreciate your feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com.
      1.0
      Oct 30, 2025

      Not a great place to work anymore

      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some talented coworkers who genuinely care.

      Cons

      Since the company was taken over by the new (American) leadership, things have steadily gone downhill. Employee benefits and morale have dropped, and code quality has noticeably suffered (just look at the recent App Store reviews). Leadership frequently imposes unrealistic deadlines, pressures teams to deliver, and rarely acknowledges the effort put in. Many employees worked significant unpaid overtime with promises of time off later, only to be laid off once their projects were done. The organization now relies heavily on underqualified contractors who often produce poor-quality code, leaving local developers to clean up and manage the mess. Meanwhile, decision-making appears disconnected from the realities of the engineering teams, with a few entrenched leaders steering the company toward trouble.

      1.0
      Feb 11, 2025

      still get paid

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will still get paid.

      Cons

      All after the Corpay buyout, they took away the culture.

      Viewing 10 - 12 of 133 Reviews
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      Glassdoor has 148 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.