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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      2.0
      Feb 8, 2022

      If you're good, you're overworked and burnt out

      Software development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, I've met some incredible folks during my time here.

      Cons

      Not enough pay. Way too much work, if you're competent and good at what you do, they just pile on the work but don't provide aa pay bump or promotion.

      avatar
      PayByPhone Response
      4y
      Thank you for taking the time to provide us with your feedback. We agree we have incredible folks here! And we appreciate your comments on what else we can improve on. We have been on a rapid growth path and more recently have taken a pause to transform and work on addressing some of our resulting opportunities including but not limited to total rewards and balancing workload. If you’re open to a conversation, we’d love to learn more about your experience if you haven’t already shared in your exit interview –please reach out to us at people@paybyphone.com
      2.0
      Oct 26, 2020

      Interesting Experience

      Software dev manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Free snacks - Many opportunities to engage with office politics (if that's what you want) - Targets above-average pay - Lots of people challenges - Emphasis on people (although sometimes pretentious) - Top management (C suite) have their hearts in the right place - Very corporate - Good looking culture/values on paper - Good commercial team keeping the show going

      Cons

      - Staying in your comfort zone is encouraged - Very corporate - Incompetent management - Lack of technical talent, and/or recognition of good technical talent - No room to grow / corners are heavily guarded - Bad organizational structure hence terrible communication - Terrible culture at practice - Terrible engineering practices that are led by copy cats - Terrible technical architectural direction

      avatar
      PayByPhone Response
      5y
      Thank you for your feedback. While we are sorry that this was your experience at PayByPhone, we appreciate the radical candor here to share suggestions of what you think can be improved for the organization. Over the past six months, we have focused on building tools and resources to provide development opportunities for our team members, including our leadership. This includes a new global leadership development program, new skills training courses and workshops, and a development program for our Software Development leaders, specifically. PayByPhone has a rich history and we look forward to growing and striving. If you’re open to a conversation, we’d love to hear more about your experience. You can reach our team at people@paybyphone.com.
      3.0
      Oct 6, 2020

      Terrible management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks, perks, casual tech company environment. Big investment from VW

      Cons

      Fake company culture, if you don't click you're out. Workplace is very political, departments often clash against each other. Some internal turmoil that isn't made clear to employees. Unclear communication. Very few people with personality, talent & compassion. Depending on the team, can get away with coasting as long as you "look" like you're doing work or you go unnoticed. Especially folks who belong to the pre-VW era; not helpful, lazy, streaming while at work, not very compassionate. This one embittered head of department has an immature managerial style although they've been in the company for years and should know better. Very fake and negative environment. Their lack of communication is tremendous and they're verbally abusive. Felt defeated working there, all talk (says one thing and doesn't deliver).

      avatar
      PayByPhone Response
      5y
      Thank you for providing us with your feedback and we are sorry to hear that your experience did not match your expectations. The growth and development of our team members, including our management team members has been a big focus for us. This year, we have built tools and resources to provide development opportunities for our people, including a new leadership development program and skills training courses and workshops. It’s no secret that PayByPhone has grown immensely over the past few years, and a priority for us going forward is to ensure our people have the opportunities to grow and develop into strong leaders. Transformation takes time and we are investing in it. Lewisa Anciano, VP, Global HR at PayByPhone
      Viewing 19 - 21 of 134 Reviews
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      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.