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      PayByPhone

      Part of Corpay

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      PayByPhone reviews

      2.7

      42% would recommend to a friend

      (134 total reviews)

      Jonny Combe

      31% approve of CEO

      33% positive business outlook

      Ratings by category

      3.1

      Diversity & inclusion

      2.8

      Culture & values

      2.8

      Work/Life balance

      2.7

      Career opportunities

      2.6

      Senior management

      2.5

      Compensation and benefits

      PayByPhone has an employee rating of 2.7 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PayByPhone employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      134 reviews
      3.0
      Feb 18, 2022

      Average work environment, good to start in the tech industry

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home or from the office, great colleagues, snacks and drinks when you're in the office. Regular Q&A with the leadership team to stay in touch with what is happening in the company as well as ask any questions we may have. Well known app with a global presence (North America and Europe) which opens up opportunities for working abroad.

      Cons

      Its definitely a tough time for PBP. No new products in a long time and, in the mobile payment industry, PBP is not as competitive as they like to think. Legacy products are not being replaced, new features and products are constantly pushed down the road map which makes managing client expectations very exhausting. Sales team obviously struggles with selling PBP. Priorities are all over. Regular outages. Management wants to do well but with a very high level of employee turnover, it seems that we're constantly training new hire to learn the product instead of having people who have the industry knowledge and experience to actually make a difference. Vacation is at 3 weeks and no matter how many times management will tell us how generous that is, we all know that it's actually below industry standards and below what other similar companies offer. (Parkmobile for example) In addition, vacation days don't increase with seniority, so unless you're promoted to a manager role, you will have 3 weeks vacation until you retire. I don't believe that PBP is competitive enough in that aspect to attract and keep top talents.

      avatar
      PayByPhone Response
      4y
      Thank you for taking the time to share your thoughts with us. As a dynamic company that has gone through extensive growth and change over the last few years, we recognize that it comes with us needing to take a pause and revisit some of our strategies and total rewards which we are already on a path of. We greatly appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com
      2.0
      Oct 29, 2021

      Too much to do, everything is a top priority

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management is nice and they really do try hard to do what they can with what they have. The people & culture team is second to none.

      Cons

      Leadership has known in the past that there isn’t clear focus. They tried to fix it by defining OKRs but they created like 40 key results, and then they have these massive side chunks of work that have nothing to do with the OKRs. Priorities constantly shift. The team is underfunded and understaffed for what they want to do. They have this monolith that they’re obsessed with decoupling. Application is fragile and there are a lot of outages. When there’s an outage all management says is how bad it is.

      avatar
      PayByPhone Response
      4y
      Thank you for providing us with your feedback. Last year, we formalized OKRs to help achieve our company objectives. This year we continue to refine our process to be both more disciplined, inclusive and tempering of our enthusiastic aspirations in the scoping of respective divisional and individual objectives, as they cascade from our business strategy. We look forward to you seeing the positive results of our efforts in the very near future. We appreciate your constructive feedback and if you’re open to a conversation, we’d love to learn more about your experience. Please reach us at people@paybyphone.com
      4.0
      Jul 29, 2018

      Solid SaaS with a great growth strategy

      Developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Actively working towards a future tech stack in AWS, and lofty goals for small to medium sized growth. - Engineering Managers are technically very smart and often take on-call responsibility for the team - Financial backing from Volkswagon - CEO clearly letting us know that money is not an issue for anything that will help us be successful - Pay is above average for Vancouver - Flexible work/life balance - Fairly good development best practices - Great brand, worldwide footprint - Politics are surprisingly not too much of an issue

      Cons

      - Monolithic Oracle Database :( blocking a lot of - Lack of deliberate mentorship/coaching - Too much information in the hands of few - Generally understaffed (mainly because of the lacklustre talent pool in Vancouver) - Apathy towards proactively fixing issues with a sense of urgency, can be elitist at times - Extreme administrative overhead (things take a long time to complete) due to non-scalable architecture, reliance on tribal knowledge, little or no documentation and process. - Communication in general is poor

      Viewing 25 - 27 of 134 Reviews
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      Glassdoor has 149 PayByPhone reviews submitted anonymously by PayByPhone employees. Read employee reviews and ratings on Glassdoor to decide if PayByPhone is right for you.