Paychex reviews

3.1

48% would recommend to a friend

(3,884 total reviews)
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John Gibson

47% approve of CEO

46% positive business outlook

Paychex has an employee rating of 3.1 out of 5 stars, based on 3,884 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paychex employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

4K reviews
1.0
Jan 24, 2026

Paychex

Recommend
CEO approval
Business Outlook

Pros

I have met some of the best people at Paychex and my coworkers have become my best friends. The training program they provide is excellent and it is a great first job for anyone looking to get into sales/ the business world. It is great experience. Unlimited PTO, paid holidays.

Cons

Quotas are astronomically high considering the opportunity you are given. Probably 5 people out of a 100 person sales floor hit their Year to Date quota, with even less consistently hitting their monthly numbers. A good rule of thumb is typically 50% of the floor hitting quota. This does not even come close. They will feed their top performing reps even if the only reason they perform well is because they don’t lift a finger for the sales they do make. People who consistently work hard and hit their daily KPI’s and activity goals are not rewarded in a fair way- it will always be someone who has sold more. From someone doing well in the role- there is a lot on the back end that is not fair nor just, and they will try to make you feel important so that you keep your mouth shut. If you want to make a move internally, get ready for them to shut that down too. 0 opportunities for career advancement unless you stay in your role for 5 years minimum with great success.

2.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Meaningful exposure to payroll operations and client service Strong initial training for some employees and teams Good work-life balance in certain departments Work-from-home options available Opportunity to build transferable payroll and compliance experience

Cons

Culture increasingly emphasized output over care, support, and consistency Expectations applied inconsistently across teams and departments Micromanagement and a lack of trust in employees Rapid hiring to support frequently changing service models led to rushed and uneven training Constant service model changes increased employee workload and negatively impacted the client experience Disconnect between external client praise and the internal employee experience Ongoing client concerns about company direction Benefits quality declined while employee costs remained the same

Viewing 157 - 159 of 3,884 Reviews

Glassdoor has 6,176 Paychex reviews submitted anonymously by Paychex employees. Read employee reviews and ratings on Glassdoor to decide if Paychex is right for you.