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      Peak Support

      Engaged Employer

      Peak Support reviews

      4.5

      92% would recommend to a friend

      (477 total reviews)

      Jonathan Steiman

      96% approve of CEO

      93% positive business outlook

      Ratings by demographic groups

      Peak Support has an employee rating of 4.5 out of 5 stars, based on 477 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      477 reviews
      2.0
      Nov 2, 2023

      Nice entry level WFH job

      Content moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      As long as you have some sort of customer support experience (retail, restaurant, etc) you have a shot of working here. Their moderator role is a good foot-in-the-door role for remote jobs if you do not have remote experience.

      Cons

      Hard to get holidays off. Company need to understand we have families too and deserve breaks during those time periods.

      avatar
      Peak Support Response
      2y
      Thank you for taking the time to write this review. We're glad you've found your experience at Peak Support to be a valuable point of entry to remote work, but sorry you have had a negative experience surrounding the busy holiday season. We value each of our employees and always want them to feel heard. If you're comfortable sharing more about your experience, we would love to hear from you at info@peaksupport.io. Thank you again for all your hard work and for your candor in this review.
      3.0
      Jan 6, 2023

      Terrible work-life balance (even if they try to advertise otherwise.)

      Business support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay at around $17+ hour, and they send you all equipment necessary to perform the job.

      Cons

      They lie heavily about the work-life balance, and expect you to literally not ever get up from your chair. The management is surface level and two faced.

      avatar
      Peak Support Response
      3y
      Thank you for taking the time to review Peak Support. We are really sad to hear your experience was less than the stellar environment that we aim to provide for our team members. As we grow, hard work is certainly a part of that growth! But work life balance is needed in any successful organization. Outside of our PTO package, volunteer time off is frequently offered as well lunch breaks and an additional break and some fun huddles to get to know other agents and your Team Leads. Our team is truly one of a kind and we would not be where we are without our team's contributions so we are dedicated to continuously improving. Thank you again for taking the time to leave feedback!
      5.0
      Jan 27, 2024

      Great Teams/HR/Company

      Content moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      I just got laid off from there and can still say I highly recommend this place.  I loved working there before the lay off.  I felt the training and support were good especially given that this was all really new to me.   So I hated to leave.  The lay off sucked, but it wasn’t their fault and they were so transparent and caring through the whole process.  Susan the HR manager even redid my whole resume for me.   And helped with interview tips from my interview with her.  Who does that? They literally offered to help do job searches with us and letters of recommendation.  This HR cares.  That’s rare.  They were fair and so transparent.  They knew they dealt us a hard blow but they way they felt it made it hurt way less.   Hope to work there again someday.

      Cons

      I wish they were hiring now.

      Viewing 22 - 24 of 477 Reviews
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      ReviewsPeak Support reviews

      Glassdoor has 489 Peak Support reviews submitted anonymously by Peak Support employees. Read employee reviews and ratings on Glassdoor to decide if Peak Support is right for you.