Does Peak Support pay their employees well?

According to anonymously submitted Glassdoor reviews, Peak Support employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Peak Support. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Peak Support?

93% of Peak Support employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Peak Support 4.6 out of 5 for work life balance, 4.5 for culture and values and 4.6 for career opportunities.

What are the top reviewed jobs at Peak Support?

Associate (51) , Team Leader (36) , Customer Service Associate (24) , Customer Service Representative (21) , Customer Service Representative (CSR) (15) , Subject Matter Expert (SME) (15) , Manager (12) , Service Delivery Manager (9) , Quality Assurance Analyst (8) , Team Lead (8) , Team Member (8) , Training Specialist (8) , Talent Acquisition Specialist (7) , Content Moderator (6) , Phone Associate (5)

What are the pros of working at Peak Support according to real employee reviews?

"Permanent work from home and stable pay" ((in 48 reviews)); "Many BPO's claim that they have a positive culture but never truly execute on or live out their values." ((in 36 reviews)); "Friendly and approachable seniors and management." ((in 27 reviews)); "They are nice people to work with." ((in 25 reviews)); "Good benefits" ((in 24 reviews))

What are the cons of working at Peak Support according to real employee reviews?

"Favoritism is also prevalent." ((in 3 reviews))

What are employees saying about Peak Support layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Peak Support layoffs and their outlook for job security at Peak Support in 2026.

What are the top reviewed Peak Support locations?

Boston , Cambridge , New York , Miami , Massachusetts Avenue Heights , Chicago , Appomattox , Charlotte , Austin , Celina , Dallas , Houston , New Braunfels , Galion , Mansfield , San Francisco , Reno , Waldorf , Rodriguez Colonia Number 2 , Canada , United States Coast Guard - Air Station Sacramento

Peak Support reviews

4.5

93% would recommend to a friend

(481 total reviews)

Jonathan Steiman

97% approve of CEO

93% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Work/Life balance

4.6

Career opportunities

4.5

Culture & values

4.5

Compensation and benefits

4.4

Senior management

Peak Support has an employee rating of 4.5 out of 5 stars, based on 481 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Peak Support employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

481 reviews

5.0

Sep 20, 2023

Amazing company!

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Great company to work with, promotes work life balance and great benefits.

Cons

None so far! everything is going smooth.

Peak Support Response

2y

Thank you so much for taking the time to leave a review! We're glad you've had a great experience working for Peak Support and appreciate all your hard work.

4.0

Sep 20, 2023

Mixed Experience at Peak Support

Talent, engagement and marketing specialist

Recommend

CEO approval

Business Outlook

Pros

- Peak Support has a strong and cohesive team. Colleagues are dedicated, skilled, and collaborate effectively to deliver quality work. - The manager was supportive and avoided micromanaging, which allowed for a healthy work environment. This trust in the team was appreciated.

Cons

- Unfortunately, there have been noticeable changes in management since my departure in 2022. Friends who remained with the company reported a shift in how managers handle the team, which has had a negative impact on the overall work atmosphere. - It's disheartening to note that out of the 15 members on our original team in 2021, only two remain. This high turnover rate raises concerns about the stability and continuity within the company.

Peak Support Response

2y

Thank you for taking the time to leave a review. We strive to ensure management is doing an excellent job and we welcome feedback that can help us improve any and all processes -- if you have more direct feedback, please email info@peaksupport.io and we will be happy to look into this.

5.0

Sep 19, 2023

Permanent Work From Home is a Game-Changer

Quality assurance analyst

Recommend

CEO approval

Business Outlook

Pros

I really like what Peak Support has to offer. No more commute hassle, giving me more quality time with my family and the things I like to do. Also, even if we are from different places, the company always ensure to encourage everyone to build that connection with one another to develop a good working environment. We also often see the people behind Peak Support and have the chance to interact with them on regular company huddles.

Cons

I can’t think of anything negative right now. I’m really enjoying my employment here at Peak Support. We are a growing company, a fast growing one. I personally understand the growth pains. I’m looking forward for the company overcoming these challenges, emerging stronger and being one of the top BPO companies here in the PH.

Peak Support Response

2y

Thank you so much for taking the time to leave a review! We're glad you've had a great experience working for Peak Support and appreciate all your hard work.

Viewing 271 - 273 of 481 Reviews

Jobs at Peak Support

Customer Solutions Team Leader (Remote) | US

United States

View job

Customer Escalation Specialist | US

United States

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Amazing company!

Mixed Experience at Peak Support

Permanent Work From Home is a Game-Changer

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