Peloton Interactive reviews

This company was horrible. The managers don't do ANYTHING. They don't take escalation calls, they don't do coachings. The ONLY thing this company cares about is CSATs. I wasted an hour with my team lead going over CSAT scores each week. Nothing to actually enhance my job performance or how to deal with escalations. Half of our calls are escalations, They have a bunch of useless team leads that don't do anything. They accuse you of "avoiding work" if god forbid you are busy and don't respond to a slack message within a few minutes. Only 40 hours of sick time a year and no days off except christmas and thanksgiving, the company is a joke. The systems they use are literal garbage, talkdesk is trash and is constantly crashing, horrible cheap systems. The management team is horrible to you and does not help you or care about you. I would rather work at Wendy's, I feel terrible for the members who deserve better.

Schedule changes every 6 months (even if you’re a top performer, you’re not guaranteed to get your preferred schedule), constantly switching team supervisors and team leads, POOR communication throughout, last minute changes that are made public before the employees are informed, very strict time restrictions (i.e. stepping away for scheduled and unscheduled breaks), rude and entitled customers who are always given the benefit of the doubt regardless of how disrespectful they were, poorly trained contractors and new employees who cause inconveniences for customers and employees alike, poor leadership all the way up, only 40 hours of sick time for an entire year (during a pandemic), employees are only allotted 48 hours of PTO every 6 months, long hours of being stuck on the phone with calls that are automatically answered for you, little to no room for growth within the company, additional responsibilities are added to existing roles WITHOUT an increase in pay and/or promotion, poor leadership who will FALSELY accuse you of lying/avoiding work and/or are unable to separate personal emotions from work related issues, gaslighting from upper leadership who is disconnected from the customer-facing employees and their experiences (for example, employees were told 40 hours of sick time per year is generous and that we should be thankful because other companies have less sick time, similar issue with pay), performative attempts from leadership to act like they care for the input of employees in which the requests are never actioned upon, 1 mental health day per year that you don’t get to choose . Not to mention Peloton just laid off lots of people after things started taking a turn for the worst, and they forgot the remove the terminated employees from the company-wide meeting in which the new CEO discussed the massive layoff and how we’re moving forward. The comments of all discussions going forward were disabled because leadership did not want to see any negative feedback about the changes that effected everyone within the company, as if they only want feedback from employees when it’s positive. Also, promotions are given to those employees who are favored by the hiring team or leadership.