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      Penn Mutual

      Engaged Employer

      Penn Mutual reviews

      3.9

      73% would recommend to a friend

      (272 total reviews)
      avatar

      David O’Malley

      80% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Penn Mutual has an employee rating of 3.9 out of 5 stars, based on 272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Penn Mutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      272 reviews
      1.0
      Apr 5, 2026

      Remote work flexibility overshadowed by poor pay and growth issues

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Laptop instead of desktop setup Flexible when I had family emergency

      Cons

      Bait and switch ( say one thing and do the opposite) Pay isn't sufficient for the work done There NO opportunity for growth and advancement. They don't even have a clear path for folks who don't want to do the same job for 30 years to follow to advance. Job aids and resources are limited and they were technically incompetent In Training is when I knew I made the wrong choice coming there, and I wasn't the only one that felt that way. Majority of my Training class left within 6 months time. Management doesn't really want to hear about how their employees feel because they don't plan on doing anything about it anyway.

      avatar
      Penn Mutual Response
      2mo
      Thank you for taking the time to share your feedback. At Penn Mutual, we value every employee’s experience and strive to provide a positive onboarding experience with growth opportunities for all. We invite you to connect with a member of our HR team to share your specific concerns so we can address in the future. Thank you.
      4.0
      Mar 5, 2026

      Great Team, but Cross-Team Communication Can Be Challenging

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people and supportive team environment. My day to day team was wonderful to work with and collaboration within the team was strong.

      Cons

      Communication between different teams can sometimes be slow, and reaching the right person across teams can be challenging.

      avatar
      Penn Mutual Response
      3mo
      Thank you for sharing your experience working at Penn Mutual. We’re pleased to hear that you enjoyed working with great people. We always have room to improve, and your feedback can help us continue to do so. Thank you.
      1.0
      Feb 11, 2026

      HORRIBLE

      Accountant
      Recommend
      CEO approval
      Business Outlook

      Pros

      ONLY BECAUSE IT WAS REMOTE

      Cons

      This company runs on dysfunction. Leadership is inconsistent, training is a joke, and accountability only exists for the people with the least power. The environment was mean, judgmental, and at times prejudiced. Instead of support, you get criticism. Instead of clarity, you get blame. If you’re considering an offer: don’t.

      avatar
      Penn Mutual Response
      4mo
      Thank you for taking the time to share your feedback. At Penn Mutual, every employee experience matters, and we’re disappointed to hear that your experience did not reflect our commitment to leadership, support, and a positive culture. We’re focused on continually improving how we train, support, and communicate with our employees. We invite you to connect with a member of our HR team so we can better understand your concerns.
      Viewing 4 - 6 of 272 Reviews
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      ReviewsPenn Mutual reviews

      Glassdoor has 320 Penn Mutual reviews submitted anonymously by Penn Mutual employees. Read employee reviews and ratings on Glassdoor to decide if Penn Mutual is right for you.