Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Jul 19, 2023

LOVE MY JOB

Case manager

Recommend

CEO approval

Business Outlook

Pros

work from home, training is great, fabulous support team

Cons

my only negative is that I didn't find this job sooner!

Percepta Response

2y

Thanks a million for the glowing review! We're absolutely thrilled to have you as part of our Percepta family. 🎉 It's fantastic to see that you're loving your job and enjoying the perks of working from home. As for your "Cons," don't worry about finding us sooner—the important thing is that you're here now, and we couldn't be happier about it! 😄 Keep up the great work, and if you ever need anything, our door is always open. We're here to make your journey at Percepta as amazing as it can be!

5.0

Jul 19, 2023

Great place to work

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Remote - work from home options, you stay busy with job assignments, several resources available if you have questions. Independent to manage and handle your own zone

Cons

Alot of assignments to complete. If you are not organized, a self motivated person or a self starter you could struggle.

Percepta Response

2y

Wow, thanks a bunch for your fantastic 5-star review! It's awesome to hear that you've been part of the Percepta team for over four years and are still loving it! Thanks for sharing your thoughts on training! We're always looking for ways to level up, and your input helps us do just that. Keep being awesome, and here's to many more fantastic years together!

5.0

Jul 19, 2023

review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

hybrid or work from home job

Cons

The pay should be a little higher for the work.

Percepta Response

2y

Thank you so much for your fantastic 5-star review! We're thrilled to have you as part of our Percepta family for over a year now, and we're glad to hear that you're enjoying the flexibility of our hybrid work model! Keep shining and rocking the customer service game! Together, we'll create an even brighter future at Percepta.

Viewing 307 - 309 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

LOVE MY JOB

Great place to work

review

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Jobs at Percepta