Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Sep 14, 2024

Decent pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I got to travel, manage data and work on a small team.

Cons

When a new contract was brought in for a new company we were all drowning due to lack of support and knowledge.

Percepta Response

1y

Thank you for sharing your experience with Percepta. We're glad to hear that you enjoyed the opportunities for travel and working in a close-knit team. We understand your concerns about the challenges faced with new contracts and the importance of support and knowledge during transitions. Your suggestion about having trainers with direct experience on the phones is valuable, and we appreciate your thoughtful advice. We'll continue working on ways to better support our teams in the future. Best of luck in your future endeavors!

5.0

Sep 10, 2024

Fast-Paced Environment

Hr manager

Recommend

CEO approval

Business Outlook

Pros

Well-designed HR processes and proven practices.

Cons

Can be too fast-paced at times.

Percepta Response

1y

Thank you for sharing your experience as an HR Manager at Percepta! It's great to hear that you appreciate the well-designed HR processes and proven practices. We understand that the fast-paced environment can be challenging, but we're always striving to find the right balance. Your feedback is valuable in helping us improve and create a better experience for our employees. Keep up the fantastic work!

3.0

Sep 4, 2024

Job at precepta

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good hours Decent pay Really slow after 7 PM if doing the night shift

Cons

Really not WFH it’s hybrid and they change a lot of your in office days and work days

Percepta Response

1y

Thank you for taking the time to share your experience with us. We’re pleased to hear that you appreciated the hours and compensation. At Percepta, we are always striving to provide a positive work environment, and we understand that maintaining consistency in the hybrid work schedule is important to our team members.

Viewing 307 - 309 of 977 Reviews

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