Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

5.0

Jul 18, 2023

Happy Here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote/hybrid schedule Worklife balance Awesome colleagues Rewards Program - Perci Perks Team collaboration Site Activities

Cons

Health benefits are mediocre. This is my only con.

Percepta Response

2y

Thanks a bunch for your review! We're thrilled to hear that you're enjoying your time at Percepta! 🎉 Perci Perks, our fabulous Rewards Program, is all about making your experience here even better! And let's not forget those awesome site activities that add that extra spark to our work environment. Keep being amazing, and thank you for all you do at Percepta!

5.0

Jul 18, 2023

Great Place to Work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Have worked in multiple call centers over the last 30 years and this is by far the best place I have ever worked. I have had multiple great team leads and wonderful team members. Even though we work from home we still work as a team. Best wage I have ever made per hour EVER.

Cons

Wish we could have some zoom time as a team.

Percepta Response

2y

Thank you for your amazing review! 🌟 We're thrilled to have you as part of our Percepta family for over four fantastic years! It's great to hear that we're the best place you've ever worked in your 30-year career in call centers—that's truly an honor! Keep being awesome, and here's to many more years of success together!

5.0

Jul 18, 2023

Best Place to work.

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Percepta is like a family and the people I work with respect and appreciate me and all my quirks.

Cons

I haven't found any yet. I love my job and my Percepta family.

Percepta Response

2y

Thanks a million for your awesome review! We're absolutely thrilled to hear that Percepta feels like a family to you and so grateful to have you as a Live Chat Agent on our team. 💙 We take pride in creating a positive and supportive environment where everyone is celebrated! Your recommendation means the world to us! Keep being your fabulous self, and thank you so much for taking care of our customers!

Viewing 313 - 315 of 975 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Happy Here

Great Place to Work

Best Place to work.

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Jobs at Percepta