Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Jun 27, 2023

Heavy Micromanagement

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

None really to speak of.

Cons

This place is extremely bad at micromanaging. They don't care about work\life balance nor your family. All they care about is, "You status shows you've been away for 5 mins. Where did you go and why didn't you notify anyone?". Would avoid this place at all cost.

Percepta Response

2y

Thank you for sharing your experience with us. We appreciate your time with Percepta and value your input. We're glad to hear that you found value in your experience with us. We take your comments seriously and will use them to improve our management approach. We wish you the best in your future endeavors.

4.0

Jun 17, 2023

Fair

Sales part associate

Recommend

CEO approval

Business Outlook

Pros

Great training and helpful staff

Cons

Not flexible with work schedule

Percepta Response

3y

Thank you for taking the time to share your feedback about your experience at Percepta. We appreciate your input, and we're thrilled to hear that you found our training program to be exceptional and our staff to be supportive. Providing a great learning environment and a helpful team is something we take pride in. We appreciate all you did during your time with us and wish you the best in your future endeavors.

2.0

Jun 4, 2023

You need to get along with the “ right people”

Consultant

Recommend

CEO approval

Business Outlook

Pros

Seriously I can’t think of a lot. Really old awful building not very nice facilities

Cons

Extremely low wages. All levels of management are friendly up front, but there is a great deal of nepotism and it’s generally about who likes you or not

Percepta Response

3y

Thank you for sharing your experience as a former Consultant at Percepta. While it's unfortunate to hear that you didn't have a positive experience overall, we value your input and take it seriously as we continuously strive to improve our organization. We genuinely appreciate your contributions during your time with us and wish you the best in your future endeavors.

Viewing 331 - 333 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Bilingual French Customer Service Case Manager

Customer Service Representative

Customer Care Representative III

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Heavy Micromanagement

Fair

You need to get along with the “ right people”

Top companies for "Compensation and Benefits" near you

Jobs at Percepta