Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Jul 3, 2023

Paycheck, Powerless, Politics

Project manager

Recommend

CEO approval

Business Outlook

Pros

Good people Internal Opportunities Decent pay 401k match Points Incentives

Cons

Politics Everywhere Client has full control Inconsistency in policies Hit and miss on good Senior leaders Lack of employee developmen

Percepta Response

2y

Thank you for taking the time to share your valuable feedback about your experience at Percepta. We truly appreciate your positive comments about our incredible employees. They are the heart and soul of our organization, and their dedication is what sets us apart. Your concerns have been heard, and we want you to know that we are committed to continuous improvement. We believe that through open communication and a willingness to evolve, we can address these challenges and create an even better work environment. We appreciate your dedication and contributions during your time at Percepta and wish you nothing but success and happiness in all your future endeavors.

3.0

Jul 3, 2023

Okay place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home options $10/hr and above free 1 years salary life insurance policy with optional affordable upgrade dental and vision insurance very affordable

Cons

Raises are a joke no matter how good an employee you are, medical benefits are severely lacking in affordability often EXTREMELY high stress environment bathroom breaks are discouraged with threats of write ups

Percepta Response

2y

Thank you for your experience and feedback with us! We appreciate your input and value your opinion. We're glad to hear that you appreciate the work-from-home options and the affordable benefits package. Thank you for your dedication and commitment to Percepta. We value your contributions and strive to create a positive work experience for you and all our employees.

3.0

Jun 29, 2023

working for Percepta

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

convenience of working from home

Cons

no clear job description, training is never the same as production

Percepta Response

2y

Thank you for sharing your feedback! It's great to hear that you enjoy the convenience of working from home at Percepta. Your input is valuable to us, and we're committed to continuously improving our processes to ensure your success. We appreciate your dedication and positive attitude as we work together to create an even better work environment. Keep up the fantastic work!

Viewing 328 - 330 of 975 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Paycheck, Powerless, Politics

Okay place to work

working for Percepta

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Jobs at Percepta