Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Jun 3, 2024

N/a

Case manager

Recommend

CEO approval

Business Outlook

Pros

Depending on sup not micromanaged

Cons

A lot of cases with no help

Percepta Response

2y

Thank you for sharing your experience as a Case Manager at Percepta. We appreciate your feedback and are glad to hear that you had a positive experience with management If you have any additional insights or suggestions, please feel free to reach out to us directly. We wish you the best in your future endeavors.

1.0

Jun 1, 2024

Alright

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Somewhat good base pay Training

Cons

Training is not enough they dont teach you all you need ti know

Percepta Response

2y

Thank you for your feedback. We're glad to hear you found the base pay satisfactory and appreciated the training provided. We understand the importance of comprehensive training and are committed to continuously improving our programs to ensure all employees feel well-prepared. Your input is valuable and will help us enhance our training initiatives. Thank you for sharing your experience, and we wish you all the best in your future endeavors.

1.0

May 30, 2024

Customer service

Csx rep

Recommend

CEO approval

Business Outlook

Pros

Decent pay and vacation hours

Cons

Not enough accommodations for full time parents.

Percepta Response

2y

Thank you for your feedback. We’re pleased to hear you appreciated the pay and vacation hours. At Percepta, we are dedicated to enhancing our support for all employees, including full-time parents. We are continuously working on initiatives to improve work-life balance and provide better accommodations. Your feedback is invaluable in helping us grow and improve. Thank you for sharing your experience. We wish you the best in your future endeavors.

Viewing 337 - 339 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

N/a

Alright

Customer service

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