Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Feb 8, 2023

There are some issues

Zone manager

Recommend

CEO approval

Business Outlook

Pros

For the most part I loved working there. Management has your back most of the time, so long as you can justify your own actions.

Cons

Occasional favoritism, lots of restructuring.

Percepta Response

3y

Thank you for your thorough review and feedback. We are proud you had a positive experience during your time at Percepta. If you are ever interested in returning, reach out to a recruiter or drop us a line. We wish you the best in your future endeavors.

1.0

Feb 7, 2023

horrible company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

there are no pros unless you are desperate

Cons

you can find a better job besides this place. the staff are unprofessional and with railroad you even if you have medical documentation. they dont care if you have a disability

Percepta Response

3y

We are sorry to hear that your experience at Percepta was not a positive one. We value all positive and negative feedback, as it helps us identify areas where we can improve. We encourage you to reach out to us directly at percepta.hr@percepta.com so that we can discuss your specific experiences and work towards finding a resolution. We apologize for any negative experiences you may have had and will do our best to create a better working environment for you and all our employees.

5.0

Feb 5, 2023

working for percepta// great place to work team work is excellent

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Team work there are constant help and motivation always know what u have to work on to make your job better. Reaching far and beyond for their customers.Treating their customers with respects. The motivation is exceptional. I love this company very much. To me working here gives u the opportunity to want to strive to do better and that because this motivation comes from the top management. I have worked in many capacities and i must say Percepta is a excellent company to work for.

Cons

Time given to finish notes and work for each call. I believe enough time given will make it more productive for employees on a performance level

Percepta Response

3y

Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team to be supportive and motivating, and that our commitment to providing exceptional customer service is being recognized. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!

Viewing 370 - 372 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Customer Service Representative

Bilingual French Customer Service Case Manager

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

There are some issues

horrible company

working for percepta// great place to work team work is excellent

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