Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Feb 19, 2023

Underpaid and overworked

Agent

Recommend

CEO approval

Business Outlook

Pros

Job security is pretty good, they hardly fire anyone

Cons

Micromanagement, low pay and raises, insurance sucks

Percepta Response

3y

Thank you for your review and feedback. We do our best to offer a competitive benefits package for our employees and create an environment of growth and talent mobility. It is one of the many perks while working at Percepta. We want to hear more about your situation so we can improve the employee experience. Please email percepta.hr@percepta.com so we can discuss this further.

3.0

Feb 16, 2023

Great for a short time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team are very helpful Learn new things about the Ford Pass app Bonuses

Cons

Micro-Managing Huge Caseload while taking calls, assisting on live chat & new emails

Percepta Response

3y

Thank you for taking the time to share your feedback with us. We are glad to hear that you found your team and the professional growth opportunities to be positive experiences. We value all positive and negative feedback, as it helps us identify areas where we can improve. We appreciate your input and wish you the best in your future endeavors.

5.0

Feb 15, 2023

What its like

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great culture, extremely understanding and reliable management, plenty of room to grow.

Cons

I have been here awhile and I have none so far.

Percepta Response

3y

Thank you for sharing your positive experience of working at Percepta! We are delighted to hear that you have found the company culture to be great and that our management team has been supportive. We appreciate your feedback and will continue striving to create a positive and supportive workplace where our employees can reach their full potential. If you have any further feedback or suggestions, please do not hesitate to let us know.

Viewing 367 - 369 of 975 Reviews

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Jobs at Percepta

Customer Service Case Manager

Customer Service Representative

Customer Service Representative

Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Underpaid and overworked

Great for a short time

What its like

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Jobs at Percepta