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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.6

      Senior management

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      975 reviews
      1.0
      Mar 1, 2023

      Charging Dept

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is no pros for this job

      Cons

      You don’t get trained the full 8 weeks we got trained 3 weeks and while working if needing help they don’t know the answer just like you so the customer sits and wait for answers also if you call out you get pointed you get pointed for being late for lunch breaks you get pointed for forgetting to punch out for lunch you get call avoidance for transferring a call without permission you have to have permission to do transfers which this was the first job I had to do this they don’t train properly and the ones that there barely understand

      avatar
      Percepta Response
      3y
      Hearing about less than awesome employee experiences is unfortunate - we'd like to better understand your situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss further.
      4.0
      Feb 28, 2023

      A lot of work

      Zone manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family oriented, hybrid working, good management

      Cons

      A lot of work and the pay and benefits are far less than Ford

      avatar
      Percepta Response
      3y
      We appreciate you taking the time to share your positive experience at Percepta. It brings us great joy to hear that the team has provided you with an atmosphere that is uplifting, positive, and feels like family. Your feedback about feeling valued and motivated in your position is truly appreciated, and we are grateful for your kind words about the company. We are honored to have you as a member of the Percepta team!
      5.0
      Feb 21, 2023

      Great Team

      Case manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Team spirit, positive and family feel

      Cons

      workload is high, no further cons

      avatar
      Percepta Response
      3y
      Thank you for sharing your positive experience at Percepta. We are thrilled to hear that you have found the team has an uplifting, positive, and family feel. We are glad that you feel valued and motivated in your role, and we appreciate your kind words about the company. Thank you for being a part of the Percepta team!
      Viewing 364 - 366 of 975 Reviews
      Related searches: Percepta jobs | Percepta salaries | Percepta benefits | Percepta interviews
      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.