Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews
5.0
Mar 8, 2023

Good

Recommend
CEO approval
Business Outlook

Pros

Job security is a great perk

Cons

I am not sure what to write as I only want 12 months of access

avatar
Percepta Response
3y
We appreciate you taking the time to share your positive experience at Percepta. It brings us great joy to hear that the team has provided you with an atmosphere that is uplifting, positive, and feels like family. Your feedback about feeling valued and motivated in your position is truly appreciated, and we are grateful for your kind words about the company. We are honored to have you as a member of the Percepta team!
1.0
Mar 7, 2023

Awful

Recommend
CEO approval
Business Outlook

Pros

None in the last two years.

Cons

I have been moved into a position in last year that was held previously by multiple Senior level associates. Have not gotten one penny of a raise in two years. I am harassed via phone/text if I use my unscheduled sick time. Constantly patronized and treated like a child. My previous managers were great but everyone who hired me left the company last year. I have never been written up or disciplined in any way yet I am treated poorly if I make any mistake or have a misunderstanding.

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Percepta Response
3y
We are sorry that you had a negative experience working with us. We value all positive and negative feedback, as it helps us improve and provide a better work environment for our employees. We would appreciate the opportunity to discuss your concerns further and understand how we can address them. Please reach out to us at percepta.hr@percepta.com.
3.0
Mar 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Being able to work from home when you don't live in the area. Friendly training and coworkers.

Cons

Lack of organization ; things happen without any notice or clear path. Schedule can change out of nowhere when needed. Lack of updated resources, availability in necessary languages and Team Leads not always available when needed; we receive too much conflicting information. Outdated and laggy resources and tools. Training doesn't go deep enough when it comes to explaining how to use and navigate certain resources. Camera is required at all times, which creates more stress and anxiety for no reason. You are basically tied to your desk with very little time allocated for mental breaks and personal life. You waste 5 minutes every morning just to log in into the different systems.

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Percepta Response
3y
Thank you for leaving your review! We're happy to hear you have found your training and coworkers to be friendly! We are in the process of testing a new technology that will help our frontline agents and enhance their overall experience with our customers, which we hope will be ready to launch later this year. We truly value all feedback, good and bad, so we can learn how to increase our employee experience at Percepta. We appreciate all you do to take care of our customers. Keep up the great work.
Viewing 361 - 363 of 975 Reviews

Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.