Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

975 reviews

4.0

Dec 19, 2022

Expectations were met

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

With the right outlook, job is pretty easy. Good training and follow ups. Room to grow.

Cons

Can become mundane. Harder to connect to company when remote.

Percepta Response

3y

Thank you for your thorough review and feedback. We're so happy to hear you had a positive experience during your time at Percepta. As you mentioned, one of the many perks of working at Percepta is talent mobility. We want our people to learn and grow both professionally and personally. Thanks for all you did to keep our customers happy. We wish you the best in your future endeavors.

3.0

Dec 19, 2022

Decent company

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Its an organized call center

Cons

Its a call center and youre on the phone full time

Percepta Response

3y

Thank you for leaving your review. If you have any suggestions on how to improve the employee experience or Percepta's processes, please reach out to percepta.hr@percepta.com. Keep up the great work and thank you for taking care of our customers!

1.0

Dec 17, 2022

Only As A Last Resort

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Reliable Paycheck Work From Home No Uniform

Cons

Literally Everything Else About This Company Sucks

Percepta Response

3y

Hearing about less than awesome employee experiences is unfortunate - we'd like to better understand your situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss further. We wish you the best of luck in your future endeavors.

Viewing 388 - 390 of 975 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Concierge Customer Service Representative

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Expectations were met

Decent company

Only As A Last Resort

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