Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

1.0

Dec 17, 2022

Only As A Last Resort

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Reliable Paycheck Work From Home No Uniform

Cons

Literally Everything Else About This Company Sucks

Percepta Response

3y

Hearing about less than awesome employee experiences is unfortunate - we'd like to better understand your situation so we can figure out the root cause - please send us an email to Percepta.hr@Percepta.com so we can discuss further. We wish you the best of luck in your future endeavors.

3.0

Dec 16, 2022

It pays the bills

Business operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Hybrid Work Schedule I guess

Cons

Too much babysitting for not enough pay. New positions are told to their favorites. Benefits suck, they don’t cover much

Percepta Response

3y

Thank you for leaving a thorough review. We truly appreciate the feedback. Thank you for your time at Percepta and for working hard to make our customers happy. We wish you the best of luck in your future endeavors.

5.0

Dec 16, 2022

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Been here for some time and it's a great place to work. Colleagues and management support are excellent and the bonus package really makes a difference as well. Lots of internal promotion which means that you can really make a career with thr company. The office is a really nice environment but the fact the role is hybrid gives a really good balance.

Cons

Being in Daventry means it's a bit of a trek

Percepta Response

3y

Thank you for your amazing review and for sharing your experience with us. We are so happy to hear your experience has been a positive one and appreciate all you do to keep our customers happy. Without you, and our people on the frontline, Percepta would not be successful. Keep up the great work, and please reach out to percepta.hr@percepta.com if you have any suggestions to improve the employee or customer experience.

Viewing 391 - 393 of 976 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Concierge Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Only As A Last Resort

It pays the bills

Great Place to Work

Top companies for "Compensation and Benefits" near you

Jobs at Percepta