Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

3.0

Dec 13, 2022

Good place to work

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Good supportive people and management

Cons

Rude customers, lots of cases

Percepta Response

3y

Thank you for taking the time to leave your review with us. We're happy to hear you have had a great employee experience overall. If you have any suggestions on how to make things better, please drop us a line - percepta.hr@percepta.com.

5.0

Dec 13, 2022

Loved it here

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Lots of company perks Work from home options

Cons

Customers are not so nice and the job is very demanding

Percepta Response

3y

Thank you for leaving your review! We're so happy you had a positive experience during your time at Percepta. If you are ever interested in returning, drop us an email or apply. Also, thanks for the tip on selecting your schedule in training!

3.0

Dec 6, 2022

Quarantine during the training period

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I was hired as a new employee and began training. Percepta gives a good impression with decent pay, good benefits, and room to grow. The trainers were very knowledgeable, and were always there to provide support.

Cons

Context: They have a strict attendance policy for employees while they are in the training program. Additionally, they also have a strict COVID 19 policy for all in-person employees. At this point in the program, I was a certified as an Inquiry Agent(halfway point of the training) and I only missed one day. When I caught COVID 19, I informed HR of my COVID diagnosis. Instead of putting me on temporary unpaid sick leave and/or having me work as an Inquiry Agent until the next training class, HR chose to terminate me with rehire eligibility. Learn from my experience and quarantine during the training period.

Percepta Response

3y

Thank you for leaving a thorough review. We truly appreciate the feedback. Thank you for your time at Percepta and for making our customers happy. We wish you the best of luck in your future endeavors.

Viewing 394 - 396 of 976 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good place to work

Loved it here

Quarantine during the training period

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Jobs at Percepta