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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (977 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      977 reviews
      1.0
      Sep 2, 2022

      Worst job ever!

      Fleet service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and there not all that great.. can't even use my dental insurance because they can't find my number.. money comes out my check though.

      Cons

      This is the worst play ever to work! I used to love my job and was so excited to come to work and was early everyday! Until they moved me without notice to the fleet department and the TLs on that side are mean and cruel. The training was horrible and we learned Nothing! I've let them know that I need more training and they still make you take calls and when you mess up they fuss at you and call you out in front of the team.. and when I ask questions in the box.. they don't answer you back! I used to love This company until they threw me away on a side that feels like prison! Now we're told we can't use the bathroom and if so it has to be part of our break! The bronco side was so much better!! I went through two trainings on that side just to be forced on the fleet side and forced in there training for weeks and all the trainer did was talk at us and so now we're on the phones and have no clue what we are doing!! I can eat.. can't sleep not knowing what the next day will bring!! Soon as we say something.. the TLs jump down our throats!! I would not recommend this company to anyone!! I'm an honest dependable worker who used to love to come to work. This feels like a prison sentence.. and there is no one that will help.. :0(

      avatar
      Percepta Response
      3y
      We want all our employees to enjoy their roles, feel valued and have a great experience at Percepta. Having the opportunity to move people between job assignments is one of the truly positive aspects of working at Percepta. Moving employees between programs allows us to retain talented people and avoid letting individuals go. We don't undertake these moves without first reviewing skills and matching those to positions we feel are a good fit. Clearly, we missed the mark in this case and have placed you in a role that is not a good fit. Please reach out to us at percepta.hr@percepta.com. We want all our employees to enjoy working at Percepta and would like the opportunity to find a role that more closely aligns with your skills and background.
      5.0
      Aug 25, 2022

      Great place for advancement

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employees are treated equally. There’s room for advancement. The managers are fair and don’t pick favorites.

      Cons

      In the New Jersey office you have to work 3 days on site and 2 days remotely. Digital Support (chat, social media) positions should be completely remote. If you don’t answer calls you shouldn’t have to be on-site.

      avatar
      Percepta Response
      3y
      Thank you for your review and valuable feedback. There are many opportunities for growth at Percepta and as we continue to grow there will be more! Thank you for your continued hard work and dedication to our customers.
      4.0
      Aug 24, 2022

      Overall good place toWork

      Mobile app concierge
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive team, independent work, achievements recognized

      Cons

      Slightly unorganized management when it came to finding solutions for certain troubleshooting related to vehicle issues that none of the team was aware of.

      avatar
      Percepta Response
      3y
      We are happy to hear that you had a rewarding experience during your time with us! We take constructive feedback seriously and hope to learn more about your experience so we can share it with our team. If you would like to share more details, please email us at Percepta.hr@Percepta.com so we can turn your feedback into positive change.
      Viewing 427 - 429 of 977 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,042 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.