Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Aug 23, 2022

none

Computer specialist/systems support and development

Recommend

CEO approval

Business Outlook

Pros

That i am currently working remote

Cons

I would rather no say

Percepta Response

3y

Thank you for your review. It's our goal to give our employees the best experience possible when working at Percepta. Please email Percepta.hr@Percepta.com so we can learn more about your experience and work on making things better. Thanks for everything you do to help our customers and clients.

5.0

Aug 17, 2022

Agent

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Great place to work with

Cons

There are no cons I can think of

Percepta Response

3y

We are so happy to hear that you have had a wonderful experience here at Percepta. Thanks for contributing to the great team that we have and keep up the good work!

3.0

Aug 15, 2022

Percepta

Digital engagement specialist

Recommend

CEO approval

Business Outlook

Pros

remote, non-phone because it was live chat

Cons

There were short breaks and terrible management, no work/life balance

Percepta Response

3y

Thanks for letting us know some areas to improve on. It's our goal to give our employees the best experience we can when working for Percepta. If you want to discuss your experience further, email us at Percepta.hr@Percepta.com.

Viewing 430 - 432 of 977 Reviews

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Jobs at Percepta

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Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

none

Agent

Percepta

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