Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

3.0

Aug 13, 2022

Can’t hold up their wns

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Benefits with Percepta/ Ford are okay..

Cons

I got hired for a REMOTE, WORK AT HOME job, did 3 weeks of training and started the actual job. A few later, they came to us and said since we didn’t live in Florida they were moving us. We had no say other than okay or quit. We also took a pay cut and more hours to even keep our job.

Percepta Response

3y

Thank you for taking the time to leave your review. We take all feedback very seriously and would like to learn more about your situation. If you’d like to continue the conversation, please contact us directly at Percepta.hr@Percepta.com. We wish you the best of luck in your future endeavors.

3.0

Aug 11, 2022

Company Overview

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, paid training, paid holidays.

Cons

Training content, criteria for excused absences, organization

Percepta Response

3y

Thank you for the excellent advice regarding our Training process - we thrive on feedback, especially when it can help strengthen our team. Please email us at percepta.hr@percepta.com so we can discuss this further. Thank you for all you do and keep up the good work.

4.0

Aug 8, 2022

Good company to work for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is good Good Insurance Promotes easily from inside Management listens and helps you individually

Cons

Supervisors tend to Micro-manage employees

Percepta Response

3y

We strive to deliver an exceptional employee experience and it appears that you are having just that! We are always happy to hear it. If you ever have suggestions on how we can improve let us know!

Viewing 433 - 435 of 977 Reviews

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Jobs at Percepta

Customer Service Case Manager

Tier I Volvo Frontline Support Representative

IVT Research Escalation Specialist

Melbourne, FL

View job

Customer Care Representative

Customer Care Representative II

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Can’t hold up their wns

Company Overview

Good company to work for

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Jobs at Percepta